Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use?

Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use?

Karine Guiderdoni-Jourdain (The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France) and Ewan Oiry (The Institute of Labour Economics and Industrial Sociology (LEST), Université de la Méditerranee, France)
DOI: 10.4018/978-1-60566-304-3.ch005
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Abstract

In organizations, researchers as well as professionals have generally observed insufficient use of computer technologies when compared to their expected outcomes before their implementation (Bowers, 1995). Reiterating in detail Orlikowski’s theoretical propositions, the authors try to impart a clear theoretical status and to identify how transformation of the « artifact » can eventually transform uses. Using a longitudinal case study describing uses of a HR Intranet in an aeronautical firm, the authors want to show that: computer technology conception integrating user’s needs, which scientific literature usually calls « user centered » conception, allows use development. However, data gathered in the interviews allows stating that this kind of conception achieved to develop uses only because it was in a strong interaction with corporate policy.
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Computer Technology Use Literature Review

In the computer technology research field the question of use occupies a paradoxical position. This question seems to have always been at the heart of conceptors preoccupations and still, literature offers few theories allowing to understand and to anticipate development of use in concrete company situations. On this level, Orlikowski’s contribution (2000) is particularly motivating. After presenting it in detail we will continue by developing two areas that she explored less: technology use evolution and the role of the graphic interface (artifact) within this evolution.

Concrete Use are Relatively Absent in Research Analysis

In the area of computer technology research, the question of use occupies a paradoxical status. On one hand, the question has been the object of diversified and in-depth investigations. For example, the « Human Computer Interaction » (HCI) approach has focused on use since its goal is to improve the « usability» of technologies (Ruta, 2005). That is to say ergonomical technologies that demand minimal user learning in order to be used. In a more cooperative development logic, the Computer Supported Cooperative Work (CSCW) approach has also focused on use of IT solutions (Greif, 1988).

But, even if those literatures have placed the uses at the very centre of their reflection, they talk finally very little of «real» uses for their technologies. Indeed, the uses analyzed are more often those of the designers themselves—who test their tools in an attempt to improve them—or those of specific users, often placed outside their classical work conditions, put in the specific position of «testers» of a technology. Indeed, if scientific works and prototypes proliferate in those communities, the successful implantations of software remain rarer (Grudin, 1988; Markus & Connolly, 1990; Olson & Teasley, 1996). This fact makes the analysis of uses more delicate since it is known that the users positioned in a role of «co-designers» do not have the same behaviour as the «real» users and these test situations (even reconstructed or within the context of an experiment) are rather different to real use situations (Bardini & Horvath, 1995; Woolgar, 1991).

Key Terms in this Chapter

Middle Management: The category of population characterizes by its specific position between the Board of Management and the staff. This population is one of the most important HR clients to satisfy, because they are considered as a key factor in the company’s transformation through managerial style and discourse.

HR Intranet: Intranet is a network based on TCP/IP protocol, which can be linked to Internet. HR intranet is the part of this tool dedicated to on-line services offered by the Human Resources department.

User-Centered Design (UCD): User-centered design is a project approach that puts the needs, wants and limitations of intended users of a technology at the centre of each stage of its design and development. It does this by talking directly to the user at key points in the project to make sure the technology will deliver upon their requirements. In this project approach, such testings are necessary because it is considered as impossible for the designers to anticipate how real users interact with the technology they propose.

Strategy: Global mid-term orientation of an organization supposed to give it a strong advantage compared to other firms in the market.

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Dedication
Editorial Advisory Board
Table of Contents
Preface
Tanya Bondarouk, Huub Ruel, Karine Guiderdoni-Jourdain, Ewan Oiry
Acknowledgment
Tanya Bondarouk, Huub Ruel, Karine Guiderdoni-Jourdain, Ewan Oiry
Chapter 1
Steve Foster
Several organisations have adopted e-HRM technology as a platform for achieving transformational change, improving HR operational processes... Sample PDF
Making Sense of e-HRM: Transformation, Technology and Power Relations
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Chapter 2
Cataldo Dino Ruta
Intellectual capital is today considered a key issue in analyzing the critical determinants of company performance. Companies design more and more... Sample PDF
HR Portal: A Tool for Contingent and Individualized HRM
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Chapter 3
Barbara Imperatori, Marco De Marco
The evolution of the managerial discourse is the result of fashion lifecycles that sometimes have no rational or technical foundations and find no... Sample PDF
E-Work and Labor Processes Transformation
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Chapter 4
Gerwin Koopman, Ronald Batenburg
This chapter theoretically and empirically addresses the notion that user participation and involvement is one of the important factors for IS... Sample PDF
Early User Involvement and Participation in Employee Self-Service Application Deployment: Theory and Evidence from Four Dutch Governmental Cases
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Chapter 5
Karine Guiderdoni-Jourdain, Ewan Oiry
In organizations, researchers as well as professionals have generally observed insufficient use of computer technologies when compared to their... Sample PDF
Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use?
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Chapter 6
Nawaf Al-Ibraheem, Huub Ruël
Companies new to the e-HRM technologies are overwhelmed by the dilemma of choosing either the ready-made, off-the-shelf e-HRM systems, or develop... Sample PDF
In-House vs. Off-the-Shelf e-HRM Applications
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Chapter 7
Pieternel Kuiper, Betsy van Dijk
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Adaptive Municipal Electronic Forms
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Chapter 8
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Global, enterprise-wide, information systems (GEIS) projects are often delayed with budget over-runs often due to a lack of understanding of the key... Sample PDF
HRIS Project Teams Skills and Knowledge: A Human Capital Analysis
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Chapter 9
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The design and implementation of a globally integrated e-HRM system within a multinational corporation (MNC) requires different parties to reach... Sample PDF
IT-Based Integration of HRM in a Foreign MNC Subsidiary: A Micro-Political Perspective
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Chapter 10
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Research on Human Resource Information Systems (HRIS) implementation lacks theoretical depth and richness. For that reason this paper applies a... Sample PDF
Studying Human Resource Information Systems Implementation using Adaptive Structuration Theory: The Case of an HRIS Implementation at Dow Chemical Company
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Chapter 11
Jonas F. Puck, Dirk Holtbrügge, Alexander T. Mohr
This chapter empirically analyses the influence of the cultural context on the comprehensiveness to which companies in different countries make use... Sample PDF
Applicant Information and Selection Strategies in Corporate Web Site Recruiting: The Role of National Culture
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Chapter 12
Emma Parry, Shaun Tyson
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What is the Potential of E-Recruitment to Transform the Recruitment Process and the Role of the Resourcing Team?
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Chapter 13
Pramilla Rao
This chapter will address the role of national culture on e-recruitment practices in India and Mexico. The GLOBE (Global Leadership and... Sample PDF
The Role of National Culture on E-Recruitment in India and Mexico
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Chapter 14
Marielba Zacarias, Rodrigo Magalhães, José Tribolet
This chapter will address the role of national culture on e-recruitment practices in India and Mexico. The GLOBE (Global Leadership and... Sample PDF
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Chapter 15
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Chapter 16
Sven Laumer, Andreas Eckhardt
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Chapter 17
Karine Guiderdoni-Jourdain
The subject of our communication will be a better understanding of how the regulation between the on line HR designers and HR experts is built, and... Sample PDF
The Enrichment of the HR Intranet Linked to the Regulation's Process Between HR Actors
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Chapter 18
Tanya Bondarouk, Vincent ter Horst, Sander Engbers
This research focuses on acceptance of Human Resource Information Systems (HRIS) in medium sized organizations. We look at general SME’s in The... Sample PDF
Exploring Perceptions about the Use of e-HRM Tools in Medium Sized Organizations
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Chapter 19
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Perceived Performance of the Human Resource Information Systems (HRIS) and Perceived Performance of the Management of Human Resources (HRM)
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Chapter 20
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Employee life-cycle processes management (hiring new employees, changing their conditions, and dismissing them) is a critical task that has a big... Sample PDF
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Chapter 21
Manel Guechtouli, Widad Guechtouli
Information Technologies (IT) seem to be affecting individuals and organizations’ communication and behaviors since many years now. This chapter is... Sample PDF
Information Technologies' Impact on Individual Learning Process: The Case of a Community of Practice
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Chapter 22
Valéry Michaux
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What are the Main Impacts of Internet and Information and Communication Technology on Unions and Trade Unionism? An Exploratory Research in Europe and North America
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Chapter 23
Isabelle Parot
In this communication, the author attempts to answer the question of coordination in virtual teams (or remote teams). Virtual teams can result from... Sample PDF
Coordination of Virtual Teams: From Trust to Control
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Chapter 24
Jeroen ter Heerdt, Tanya Bondarouk
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Information Overload in the New World of Work: Qualitative Study into the Reasons
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Chapter 25
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About the Contributors