The Effect of Usability Guidelines on Web Site User Emotions

The Effect of Usability Guidelines on Web Site User Emotions

Patricia A. Chalmers (Air Force Research Laboratory, USA)
DOI: 10.4018/978-1-59904-945-8.ch118
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Two decades ago, the U.S. Air Force asked human factors experts to compile a set of guidelines for command and control software because of software usability problems. Many other government agencies and businesses followed. Now hundreds of guidelines exist. Despite all the guidelines, however, most Web sites still do not use them. One of the biggest resulting usability problems is that users cannot find the information they need. In 2001, Sanjay Koyani and James Mathews (2001), researchers for medical Web information, found, “Recent statistics show that over 60% of Web users can’t find the information they’re looking for, even though they’re viewing a site where the information exists”. In 2003, Jakob Nielsen (2003), an internationally known usability expert, reported, “On average across many test tasks, users fail 35% of the time when using Web sites.” Now in 2005, Muneo Kitajima, senior researcher with the National Institute of Advanced Industrial Science and Technology, speaks of the difficulties still present in locating desired information, necessitating tremendous amounts of time attempting to access data (Kitajima, Kariya, Takagi, & Zhang, to appear). This comes at great costs to academia, government, and business, due to erroneous data, lost sales, and decreased credibility of the site in the opinion of users. Since emotions play a great role in lost sales and lost credibility, the goal of this study was to explore the question, “Does the use of usability guidelines affect Web site user emotions?” The experimenter tasked participants to find information on one of two sites. The information existed on both sites; however, one site scored low on usability, and one scored high. After finding nine pieces of information, participants reported their frequency of excitement, satisfaction, fatigue, boredom, confusion, disorientation, anxiety, and frustration. Results favored the site scoring high on usability.

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Editorial Advisory Board
Table of Contents
Chapter 1
Judy Drennan, Gillian Sullivan Sullivan, Josephine Previte
Advances in online technologies have raised new concerns about privacy. A sample of expert household end users was surveyed concerning privacy, risk... Sample PDF
Privacy, Risk Perception, and Expert Online Behavior: An Exploratory Study of Household End Users
Chapter 2
Laura Beckwith, Margaret Burnett, Shraddha Sorte
Although gender differences in a technological world are receiving significant research attention, much of the research and practice has aimed at... Sample PDF
Gender and End-User Computing
Chapter 3
Cynthia Tysick, Cindy Ehlers
Civilization has seen an explosion of information technologies over the last one hundred years. The telephone, radio, television, and Internet have... Sample PDF
Gender and the Internet User
Chapter 4
Jason C.H. Chen, Robert W. Holt, D. Bruce Sun
End-user computing (EUC) or as it is commonly termed, end-user development (EUD), is a concept and capability granted by advancement in technology... Sample PDF
Organization and Management Issues of End User Computing
Chapter 5
Palmer W. Agnew, Anne S. Kellerlan
This chapter introduces multimedia, defined as interacting with information that employs most or all of the media: text, graphics, images, audio... Sample PDF
Fundamentals of Multimedia
Chapter 6
John Goh, David Taniar
Mobile user data mining is the process of extracting interesting knowledge from data collected from mobile users through various data mining... Sample PDF
Mobile User Data Mining and Its Applications
Chapter 7
Antonio Cartelli
Every day, information and communication technologies (ICT) are extending their influence on knowing and transmitting knowledge. They act on... Sample PDF
ICT, CoLs, CoPs, and Virtual Communities
Chapter 8
Elayne Coakes
There are now significant numbers of software houses supplying services and solutions for community collaboration. In this article we briefly review... Sample PDF
Comparison of the Features of Some CoP Software
Chapter 9
Merrill Warkentin, Kimberly Davis, Ernst Bekkering
The objective of information system security management is information assurance: to maintain confidentiality (privacy), integrity, and availability... Sample PDF
Introducing the Check-Off Password System (COPS): An Advancement in User Authentication Methods and Information Security
Chapter 10
Nancy White
This chapter notes the shift of focus from “online communities” to more purposeful and focused online groups, including distributed Communities of... Sample PDF
Click Connect and Coalesce for NGOs: Exploring the Intersection Between Online Networks, CoPs, and Events
Chapter 11
Sunil Hazari
Information security is usually considered a technical discipline with much attention being focused on topics such as encryption, hacking... Sample PDF
Perceptions of End-Users on the Requirements in Personal Firewall Software: An Exploratory Study
Chapter 12
Osama Shata
This chapter introduces several aspects related to e-privacy such as needs, approaches, challenges, and models. It argues that e-privacy protection... Sample PDF
E-Services Privacy: Needs, Approaches, Challenges, Models, and Dimensions
Chapter 13
Online Consumer Behavior  (pages 141-147)
Ronald E. Goldsmith
One convenient way of describing consumer behavior both off-line and online is to present the topic as a model representing the steps typical... Sample PDF
Online Consumer Behavior
Chapter 14
Alexandros Paramythis, Constantine Stephanidis
This chapter introduces a framework intended for facilitating the implementation of Web-based adaptive hypermedia systems. The framework is... Sample PDF
A Generic Adaptation Framework for Web-Based Hypermedia Systems
Chapter 15
Stephan Weibelzahl
Empirical studies with adaptive systems offer many advantages and opportunities. Nevertheless, there is still a lack of evaluation studies. This... Sample PDF
Problems and Pitfalls in the Evaluation of Adaptive Systems
Chapter 16
George D. Magoulas
This article provides a background on existing approaches for developing user models. It identifies the basic types of information that need to be... Sample PDF
User Modeling in Information Portals
Chapter 17
Linda K. Lau
This chapter commences with a brief description of Enterprise Resource Planning (ERP), followed by a discussion of the benefits provided by an... Sample PDF
A Successful ERP Implementation Plan: Issues and Challenges
Chapter 18
Jeremy J. Fowler, Pat Horan
Although the discipline of information systems (IS) development is well established, systems’ failure, abandonment, and dissatisfaction with... Sample PDF
Are Information Systems' Success and Failure Factors Related? An Exploratory Study
Chapter 19
Wee Keong Ng, Zehua Liu, Zhao Li, Ee Peng Lim
With the explosion of information on the Web, traditional ways of browsing and keyword searching of information over web pages no longer satisfy the... Sample PDF
Web Information Extraction via Web Views
Chapter 20
An Open Source Primer  (pages 239-253)
Brian Still
This chapter serves as an introductory overview of Open Source Software (OSS) and the Open Source movement. It is geared primarily for technical... Sample PDF
An Open Source Primer
Chapter 21
Marcus Specht
This chapter presents an overview of research work for contextualized learning, integrating the background of adaptive hypermedia, ubiquitous... Sample PDF
Contextualized Learning: Supporting Learning in Context
Chapter 22
Kiyoshi Kiyokawa
This chapter introduces design and principles of head mounted displays (HMDs), as well as their state-of-the-art examples, for augmented reality... Sample PDF
An Introduction to Head Mounted Displays for Augmented Reality
Chapter 23
Shawren Singh, Paula Kotzé
There are various development methodologies that are used in developing ISs, some more conventional than others. On the conventional side, there are... Sample PDF
Development Methodologies and Users
Chapter 24
Murray E. Jennex
How much end-user computing is too much? Should end users develop systems? This case looks at a study of end user computing within the engineering... Sample PDF
End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization
Chapter 25
Elaine H. Ferneley
End User Development (EUD) of system applications is typically undertaken by end users for their own, or closely aligned colleagues, business needs.... Sample PDF
Covert End User Development: A Study of Success
Chapter 26
Ian F. Alexander
Systems engineers have often paid too little attention to the nature of the so-called “users” of products under development. These are better called... Sample PDF
A Taxonomy of Stakeholders: Human Roles in System Development
Chapter 27
Jun Xu, Mohammed Quaddus
This article develops a model of adoption and continued use of knowledge management systems (KMSs), which is primarily built on Rogers’ (1995)... Sample PDF
Exploring the Factors Influencing End Users' Acceptance of Knowledge Management Systems: Development of a Research Model of Adoption and Continued Use
Chapter 28
Ann Monday, Sandra Barker
This chapter introduces role play and case study as an approach to developing graduate qualities through information systems and information... Sample PDF
Developing Graduate Qualities Through Information Systems and Information Technology Literacy Skills
Chapter 29
Sandra Barker
This investigates the introduction of ‘real-life’ scenarios with undergraduate business students to enhance their understanding of end-user... Sample PDF
Business Graduates as End-User Developers: Understanding Information Literacy Skills Required
Chapter 30
Antonio Santos
The purpose of this article is to propose a methodology to increase information literacy among people who attend telecenters in low-income... Sample PDF
Information Literacy for Telecenter Users in Low-Income Regional Mexican Communities
Chapter 31
Steven Utsi, Joost Lowyck
As an educational setting, the traditional classroom fails to meet the learner’s need for suitable skills to learn with educational software. The... Sample PDF
Digital Literacy and the Position of the End-User
Chapter 32
Mila Ramos
This chapter portrays how resources of the International Rice Research Institute Library and Documentation Service are harnessed to develop its... Sample PDF
Sharing Digital Knowledge with End-Users: Case Study of the International Rise Research Institute Library and Documentation Service in the Philippines
Chapter 33
Simon Polovina, Will Pearson
Traditionally, programming code that is used to construct software user interfaces has been intertwined with the code used to construct the logic of... Sample PDF
Communication + Dynamic Interface = Better User Experience
Chapter 34
Ken Peffers
This chapter identifies seven problems associated with requirements elicitation, where the intended users are external to the firm; it proposes... Sample PDF
Meeting the Demands of Wide- Audience End Users
Chapter 35
M. W.M. Jaspers
Daily use of computer systems often has been hampered by poorly designed user interfaces. Since the functionality of a computer system is made... Sample PDF
The Think Aloud Method and User Interface Design
Chapter 36
D. John Doyle
Current statistics suggest that preventable medical error is a common cause of patient morbidity and mortality, being responsible for between 44,000... Sample PDF
Ergonomic User Interface Desgin in Computerized Medical Equipment
Chapter 37
Pam T. Northrup, Karen L. Rasmussen, David B. Dawson
Reusable Learning Objects (RLOs) and reusable information objects (RIOs) are tools that facilitate quick, systematic, and effective design and... Sample PDF
Designing and Reusing Learning Objects to Streamline WBI Development
Chapter 38
Jaroslav Kral, Michal Zemlicka
Service-oriented software systems (SOSS) are becoming the leading paradigm of software engineering. The crucial elements of the requirements... Sample PDF
Architecture, Specification, and Design of Service-Oriented Systems
Chapter 39
Cherie Ann Sherman
This chapter discusses recent court decisions, important to both Web site developers and corporations that restrict the software techniques that a... Sample PDF
Web Systems Design, Litigation, and Online Consumer Behavior
Chapter 40
Sang M. Lee, Pairin Katerattanakul, Soongoo Hong
This study presents the development of an empirically validated framework for users’ perception of effective Web sites for retail e-commerce... Sample PDF
Framework for User Perception of Effective E-Tail Web Sites
Chapter 41
Kuan-Pin Chiang, Ruby Roy Dholakia, Stu Westin
The continued success of online shopping will be determined by the degree to which consumers utilize the Internet during their decision making... Sample PDF
e-Search: A Conceptual Framework of Online Consumer Behavior
Chapter 42
Evangelia Gouli, Agoritsa Gogoulou, Kyparisia A. Papanikolaou, Maria Grigoriadou
In this chapter, an adaptive feedback framework (AFF) is proposed for the provision of personalized feedback accommodating learners’ individual... Sample PDF
An Adaptive Feedback Framework to Support Reflection, Guiding and Tutoring
Chapter 43
Maria Aparecida M. Souto, Regina Verdin, José Palazzo M. de Oliveira
Our study is concerned with making the instruction suitable to the individual learner’s characteristics. This chapter describes the methodology used... Sample PDF
Modeling Learner's Cognitive Abilities in the Context of a Web-Based Learning Environment
Chapter 44
Gladys Castillo, João Gama, Ana M. Breda
This chapter presents an adaptive predictive model for a student modeling prediction task in the context of an adaptive educational hypermedia... Sample PDF
An Adaptive Predictive Model for Student Modeling
Chapter 45
Kyparisia A. Papanikolaou, Maria Grigoriadou
Recently there has been a growing appreciation concerning learner control over the learning/instructional process, leading to the development of... Sample PDF
Building an Instructional Framework to Support Learner Control in Adaptive Educational Systems
Chapter 46
Kalyani Chatterjea
This article analyses the rationale for the development of a Web-based teacher-upgrading programme and discusses the main issues of in-service... Sample PDF
Asynchronous Learning Using a Hybrid Learning Package: A Teacher Development Strategy in Geography
Chapter 47
Tharitpong Fuangvut, Helen Hasan
A major objective of this article is to propose a framework for development of a campus portal accommodating the end-users’ online activities... Sample PDF
Accommodating End-Users' Online Activities with a Campus Portal
Chapter 48
Jeanette Eriksson, Yvonne Dittrich
This article reports on a case study performed in cooperation with a telecommunication provider. The telecom business changes rapidly as new... Sample PDF
Combining Tailoring and Evolutionary Software Development for Rapidly Changing Business Systems
Chapter 49
Panagiotis Kanellis, Ray J. Paul
In its formative years and during the 1990s, 1Global Energy PLC (GE) went through a series of structural changes precipitated by the deregulation of... Sample PDF
User Behaving Badly: Phenomena and Paradoxes from an Investigation into Information System Misfit
Chapter 50
Jens Jahnke, Yury Bychkov, David Dahlem, Luay Kawasme
Many recently emerging component-based Web portal application platforms allow end users to compose dynamic Web dialogues on the fly. Experts predict... Sample PDF
Semantic Composition of Web Portal Components
Chapter 51
Jacopo Armani, Luca Botturi
This chapter presents MAID, a complete design method for adaptive courseware tailored for non-technical people. Adaptive hypermedia systems... Sample PDF
Bridging the Gap with MAID: A Method for Adaptive Instructional Design
Chapter 52
Natasa Hoic-Bozic, Vedran Mornar
This chapter describes an approach to the development of an adaptive hypermedia Web-based educational system and presents the model of an AHyCo... Sample PDF
Authoring of Adaptive Hypermedia Courseware Using AHyCO System
Chapter 53
Håvard D. Jorgensen, John Krogstie
This chapter presents a novel approach to the development, integration, and operation of virtual enterprises (VEs). The approach is based on the... Sample PDF
Interactive Models for Virtual Enterprises
Chapter 54
George Lepouras, Costas Vassilakis
This chapter presents an architecture for supporting the creation of adaptive virtual reality museums on the Web. It argues whether the task of... Sample PDF
Adaptive Virtual Reality Museums on the Web
Chapter 55
François-Xavier de Vaujany
The following article suggests a critical realistic framework, which aims at modeling sociotechnical change linked to end-users’ IT appropriation... Sample PDF
Modeling Sociotechnical Change in IS with a Quantitative Longitudinal Approach: The PPR Method
Chapter 56
Ye Diana Wang, Henry H. Emurian
The design of the interface for e-commerce transactions is one source of influence that can affect an online shopper’s trust in the merchant. This... Sample PDF
Trust in E-Commerce: Consideration of Interface Design Factors
Chapter 57
Tanya McGill, Chris Klisc
The development of applications by end users has become an integral part of organizational information provision. It has been established that there... Sample PDF
End-User Perceptions of the Benefits and Risks of End-User Web Development
Chapter 58
Michael Weis, Babak Esfandiari
In this chapter we propose a modeling framework for assessing privacy technologies. The main contribution of the framework is that it allows us to... Sample PDF
Modeling Method for Assessing Privacy Technologies
Chapter 59
Dewi Rooslani Tojib, Ly Fie Sugianto
Advances in Information Technology (IT) and the rapid growth of the Internet use over the Sample PDF
The Development and Empirical Validation of the B2E Portal User Satisfaction (B2EPUS) Scale
Chapter 60
Bassam Hasan
This study builds on recent findings in information systems (IS) research and training literature to develop and test a model of the impact of... Sample PDF
Effectiveness of Computer Training: The Role of Multilevel Computer Self-Efficacy
Chapter 61
Jonathan P. Caulkins, Erica Layne Morrison, Timothy Weidemann
Spreadsheets are both ubiquitous and error-prone, but there is less evidence concerning whether spreadsheet errors frequently lead to bad decisions.... Sample PDF
Spreadsheet Errors and Decision Making: Evidence from Field Interviews
Chapter 62
Raymond R. Panko
This paper describes two experiments that examined overconfidence in spreadsheet development. Overconfidence has been seen widely in spreadsheet... Sample PDF
Two Experiments in Reducing Overconfidence in Spreadsheet Development
Chapter 63
Rodney A. Reynolds
Doll and Tofkzadeh (1988) developed their measure of End-User Computing Satisfaction because ‘decision analysis’ (examination of specific uses of... Sample PDF
Measurement of End-User Computing Satisfaction
Chapter 64
Gina Green, John Day, Hao Lou, Craig Van Slyke
The increasingly complex, global nature of work tasks has led to increased interest in virtual teams that interact across space, time, and... Sample PDF
User Perceptions and Groupware Use
Chapter 65
Michael J. Masterson, R. Kelly Rainer
Researchers are employing confirmatory factor analysis (CFA) with multitrait-multimethod (MTMM) matrices to estimate parameters representing trait... Sample PDF
A Multitrait-Multimethod Analysis of the End User Computing Satisfaction and Computer Self-Efficacy Instruments
Chapter 66
Alexander Serenko
This article reports on an empirical investigation of user perceptions of the importance of several characteristics of interface agents. Interface... Sample PDF
Importance of Interface Agent Characteristics from End-User Perspective
Chapter 67
Nory B. Jones
Practitioners and academics often assume that investments in technology will lead to productivity improvements. While the literature provides many... Sample PDF
Success Factors in the Implementation of a Collaborative Technology and Resulting Productivity Improvements in a Small Business: An Exploratory Study
Chapter 68
Marie-Claude Boudreau, Larry Sligman
It has been argued that simple conceptualizations of usage are inadequate for understanding and studying use of complex information technologies. In... Sample PDF
Quality of Use of a Complex Technology: A Learning-Based Model
Chapter 69
Steven John Simon, David Paper
Voice recognition technology-enabled devices possess extraordinary growth potential, yet some research indicates that organizations and consumers... Sample PDF
User Acceptance of Voice Recognition Technology: An Empirical Extension of the Technology Acceptance Model
Chapter 70
Assion Lawson-Body, Glenda Rotvold, Justin Rotvold
With the advancement of wireless technology and widespread use of mobile devices, many innovative mobile applications are emerging (Tarasewich &... Sample PDF
The Decision Making Process of Integrating Wireless Technology into Organizations
Chapter 71
Christopher J. Pavlovski, Stella Mitchell
In this article we discuss multimodal technologies that address the technical and usability constraints of the mobile phone or PDA. These... Sample PDF
Mobility and Multimodal User Interfaces
Chapter 72
Mobile Users in Smart Spaces  (pages 1006-1013)
Loreno Oliveira, Hyggo Almeida, Angelo Perkusich
In this article we define and present the basis of our work about dynamical services provisioning for mobile users in smart spaces. We present an... Sample PDF
Mobile Users in Smart Spaces
Chapter 73
Donaldo de Souza Dias
Information technology implementation is an intervention we make in order to improve the effectiveness and efficiency of a sociotechnical system.... Sample PDF
Motivation for Using Microcomputers
Chapter 74
Jason Sargent, Carole Alcock, Lois Burgess, Joan Cooper, Damian Ryan
This chapter discusses the broad theme of clinician-centric end-user acceptance toward the adoption of personal digital assistants (PDAs) as... Sample PDF
PDAs as Mobile-Based Health Information Deployment Platforms for Ambulatory Care: Clinician-Centric End-User Considerations
Chapter 75
Virginia E. Garland
Wireless technologies have transformed learning, teaching, and leading in K-12 schools. Because of their speed and portability, laptops, planners... Sample PDF
Digital Literacy and the Use of Wireless Portable Computers, Planners, and Cell Phones for K-12 Education
Chapter 76
Elizabeth Cummings, Paul Turner
This chapter examines issues relating to the introduction of information and communication technologies that have emerged as part of planning for... Sample PDF
Considerations for Deploying Web and Mobile Technologies to Support the Building of Patient Self-Efficacy and Self-Management of Chronic Illness
Chapter 77
Heshan Sun, Xue Xiao
Driven by market competitiveness enhancement, service improvement, and working effectiveness promotion, more and more organizations have realized... Sample PDF
User Acceptance of Virtual Technologies
Chapter 78
Bassam Hasan
Despite the prevalence of computing in all aspects of society, some computer systems may not be fully accepted by their intended users or become... Sample PDF
Examining the Effects of Computer Self-Efficacy and System Complexity on Technology Acceptance
Chapter 79
Qingxiong Ma, Liping Liu
The technology acceptance model proposes that perceived ease of use and perceived usefulness predict the acceptance of information technology. Since... Sample PDF
The Technology Acceptance Model: A Meta-Analysis of Empirical Findings
Chapter 80
Qingxiong Ma, Liping Liu
The technology acceptance model (TAM) stipulates that both perceived ease of use (PEOU) and perceived usefulness (PU) directly influence the end... Sample PDF
The Role of Internet Self-Efficacy in the Acceptance of Web-Based Electronic Medical Records
Chapter 81
Mats Edenius
In our society, we seem almost completely engaged in a variety of representational processes. By rendering events and processes “still”, they can be... Sample PDF
The Function of Representation in a "Smart Home Context"
Chapter 82
Susan Rebstock Williams, Cheryl Aasheim
In February 2001, the Charlotte-Mecklenburg Police Department began the rollout of a “mobile” information system that will eventually enable all... Sample PDF
Information Technology in the Practice of Law Enforcement
Chapter 83
Alison Adam, Paul Spedding
This article considers the question of how we may trust automatically generated program code. The code walkthroughs and inspections of software... Sample PDF
Trusting Computers Through Trusting Humans: Software Verification in a Saftey-Critical Information System
Chapter 84
Carlisle Adams, Katerine Barbieri
This chapter presents technological measures for privacy enforcement (techniques that can be used to ensure that an organization’s privacy promises... Sample PDF
Privacy Enforcement in E-Services Environments
Chapter 85
Larry Korba, Ronggong Song, George Yee
There have been a number of recent developments in architectures for privacy management. These architectures may be applied to the development of... Sample PDF
Privacy Management Architecture Privacy Technologies
Chapter 86
Ed Simon
This chapter describes how two new XML-based technologies, XACML (eXtensible Access Control Markup Language) and SAML (Security Assertion Markup... Sample PDF
Protecting Privacy Using XML, XACML, and SAML
Chapter 87
Steven Hornik, Richard D. Johnson, Yu Wu
Central to the design of successful virtual learning initiatives is the matching of technology to the needs of the training environment. The... Sample PDF
When Technology Does Not Support Learning: Conflicts Between Epistemological Beliefs and Technology Support in Virtual Learning Environments
Chapter 88
Anastasios A. Economides, Chrysostomos Roupas
Many educational organizations are trying to reduce the cost of the exams, the workload and delay of scoring, and the human errors. Also, they try... Sample PDF
Evaluation of Computer Adaptive Testing Systems
Chapter 89
Taxiarchis Botsis, Konstantinos Syrigos
Information management is essential for health professionals in order to maintain a level of productivity for health care services management. This... Sample PDF
Implementation of a Computerized System in an Oncology Unit
Chapter 90
Fiona Darroch, Mark Toleman
This chapter examines the implementation of two learning management systems (LMS) in a university environment. Within the context of a case study... Sample PDF
Lessons in Implementing a Learning System in a University: The Academic User Perspective
Chapter 91
Evan W. Duggan, Cherian S. Thachenkary
Joint application development (JAD) was introduced in the late 1970s to solve many of the problems system users experienced with the conventional... Sample PDF
Supporting the JAD Facilitator with the Nominal Group Technique
Chapter 92
Peter P. Mykytyn
Colleges of business have dealt with teaching computer literacy and advanced computer application concepts for many years, often with much... Sample PDF
Educating Our Students in Computer Application Concepts: A Case for Problem-Based Learning
Chapter 93
Beryl Burns, Ben Light
We report the findings of a field study of the enactment of ICT supported knowledge work in a Human Resources contact centre, illustrating the... Sample PDF
Users as Developers: A Field Study of Call Centre Knowledge Work
Chapter 94
William Brescia, Tammy Cline
This is the case of three institutions attempting to identify and address a need for professional development training for high school algebra... Sample PDF
Online Calculator Training in Mathematics and Technology
Chapter 95
Ji-Ye Mao, Bradley R. Brown
This study investigates the effectiveness of online task support (the wizard type in particular) relative to instructor-led training, and explores... Sample PDF
The Effectiveness of Online Task Support vs. Instructor-Led Training
Chapter 96
Rod Farmer, Paul Gruba
Designing usable web-based interfaces challenges practitioners to carefully consider end-user behaviour and requirements. Unfortunately, in meeting... Sample PDF
Understanding the Nature of Task Analysis in Web Design
Chapter 97
Joseph Sarkis, R. P. Sundarraj
The integration of enterprise systems and the supply chain to an organization is becoming more critical in an ever-changing, globally competitive... Sample PDF
Implementation Management of an E-Commerce-Enabled Enterprise Information System
Chapter 98
Tabitha James, Taner Pirim, Katherine Boswell, Brian Reithel, Reza Barkhi
Protection of physical assets and digital information is of growing importance to society. The need for development and use of security technologies... Sample PDF
Determining the Intention to Use Biometric Devices: An Application and Extension of the Technology Acceptance Model
Chapter 99
Geert-Jan Houben, Lora Aroyo, Paul De Bra, Darina Dicheva
This chapter presents main issues and the state of the art of research on adaptation engineering in adaptive concept-based systems. Adaptive... Sample PDF
Adaptation Engineering in Adaptive Concept-Based System
Chapter 100
Ron Thompson, Deborah Compeau, Chris Higgins
An integrative model explaining intentions to use an information technology is proposed. The primary objective is to obtain a clearer picture of how... Sample PDF
Intentions to Use Information Technologies: An Integrative Model
Chapter 101
Alexandra I. Cristea, Craig Stewart
This chapter focuses on the aspect of Authoring in Adaptive Hypermedia from some of its different perspectives. It starts by showing the necessity... Sample PDF
Authoring of Adaptive Hypermedia
Chapter 102
Boris Gauss, Leon Urbas
This chapter is about the use of metaphors and adaptable navigation in the context of the technological standard SCORM. Our theoretical focus is on... Sample PDF
Adaptable Navigation in a SCORM Compliant Learning Module
Chapter 103
Conrad Shayo, Ruth A. Guthrie
End-user computing (EUC) is the optional development of computer applications and models by personnel (individuals or groups) outside the MIS... Sample PDF
End-User Computing Success Measurement
Chapter 104
George E. Heilman, Jorge Brusa
This study assesses the psychometric properties of a Spanish translation of Doll and Torkzadeh’s End-User Computing Satisfaction (EUCS) survey... Sample PDF
Validating the End-User Computing Satisfaction Survey Instrument in Mexico
Chapter 105
Penelope Markellou, Maria Rigou, Spiros Sirmakessis
Nowadays the Web comprises a significant advance in technology, and the rapidity of its acceptance has been remarkable. It is a powerful tool that... Sample PDF
Closer Look to the Online Consumer Behavior, A
Chapter 106
Mark P. Sena, Gerald Braun
With annual sales of $7.5 billion, eBay Motors has become one of the most important online marketplaces. For several years, researchers have used... Sample PDF
An Examination of Consumer Behavior on eBay Motors
Chapter 107
Chean Lee
This chapter provides an introduction of using Mobile CRM to reach, acquire, convert and retain consumers. Firstly, a definition of the term CRM is... Sample PDF
Mobile CRM: Reaching, Acquiring, and Retaining Mobility Consumers
Chapter 108
Eitel J.M. Lauría
This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects.... Sample PDF
Exploring the Behavioral Dimension of Client/Server Technology Implementation: An Empirical Investigation
Chapter 109
Dahui Li, Glenn J. Browne, James C. Wetherbe
Limited studies have investigated online consumer loyalty and retention from a relationship orientation in electronic commerce research. It is... Sample PDF
Online Consumers' Switching Behavior: A Buyer-Seller Relationship Perspective
Chapter 110
Ji-Young Hong, Wei-Na Lee
The emergence of the Internet and its communication capabilities have changed the way consumers communicate their negative experiences with products... Sample PDF
Consumer Complaint Behavior in the Online Environment
Chapter 111
Donna Weaver McCloskey
This research examines electronic commerce participation and attitudes by older Americans. Questionnaires were distributed at a large retirement... Sample PDF
The Importance of Ease of Use, Usefulness, and Trust to Online Consumers: An Examination of the Technology Acceptance Model with Older Customers
Chapter 112
Robin L. Wakefield, Dwayne Whitten
Despite the fact that over half of U.S. residents are now online, Internet users hesitate to enter into transactions with e-retailers in the absence... Sample PDF
Examining User Perceptions of Third-Party Organizations Credibility and Trust in an E-Retailer
Chapter 113
Lixuan Zhang, Randall Young, Victor Prybutok
The means by which the United States justice system attempts to control illegal hacking are practiced under the assumption that illegal hacking is... Sample PDF
Inhibitors of Two Illegal Behaviors: Hacking and Shoplifting
Chapter 114
Irene Pollach
Grounded in Uncertainty Reduction Theory, the present study analyzes the content of 50 privacy policies from well-known commercial Web sites with a... Sample PDF
Privacy Statements as a Means of Uncertainty Reduction in WWW Interactions
Chapter 115
Kregg Aytes, Terry Connolly
Despite rapid technological advances in computer hardware and software, insecure behavior by individual computer users continues to be a significant... Sample PDF
Computer Security and Risky Computing Practices: A Rational Choice Perspective
Chapter 116
Hackers and Cyber Terrorists  (pages 1708-1716)
M. J. Warren
Many aspects of our modern society now have either a direct or implicit dependence upon information technology (IT). As such, a compromise of the... Sample PDF
Hackers and Cyber Terrorists
Chapter 117
Anthony Faiola, Sorin Adam Matei
Several technological developments have altered our world in the last half-century. Among these were the new information processing and distribution... Sample PDF
Cultural Cognitive Style and the Web: Toward a Theory and Practice of Web Design for International Users
Chapter 118
Patricia A. Chalmers
Two decades ago, the U.S. Air Force asked human factors experts to compile a set of guidelines for command and control software because of software... Sample PDF
The Effect of Usability Guidelines on Web Site User Emotions
Chapter 119
Michael J. Mullany
This chapter explores cognitive problem-solving style and its impact on user resistance, based on the premise that the greater the cognitive... Sample PDF
Relating Cognitive Problem-Solving Style to User Resistance
Chapter 120
Jimmie L. Joseph, David P. Cook
This chapter explores the ethical implications of a reduction in information asymmetry between health care providers and their patients. In many... Sample PDF
Information Imbalance in Medical Decision Making: Upsetting the Balance
Chapter 121
Charlie C. Chen, R. S. Shaw
The continued and increasing use of online training raises the question of whether the most effective training methods applied in live instruction... Sample PDF
Online Synchronous vs. Asynchronous Software Training Through the Behavioral Modeling Approach: A Longitudinal Field Experiment
Chapter 122
J. P. Fan
Adaptive hypermedia learning systems can be developed to adapt to a diversity of individual differences. Many studies have been conducted to design... Sample PDF
Gender Differences and Hypermedia Navigation: Principles for Adaptive Hypermedia Learning Systems
Chapter 123
H. H. Asand
The article presents a case study following the activities of super users and local developers during the adoption of a new business application by... Sample PDF
Super Users and Local Developers: The Organization of End-User Development in an Accounting Company
Chapter 124
Eric Tsui
Organizations are increasingly turning to enterprise portals to support knowledge work. Portal deployment can be intradepartmental across several... Sample PDF
A Two-Tier Approach to Elicit Enterprise Portal User Requirements
Chapter 125
M. F. Costabile, D. Fogli, R. Lanzilotti
End-user development means the active participation of end users in the software development process. In this perspective, tasks that are... Sample PDF
Supporting Work Practice Through End-User Development Environments
Chapter 126
J. Logan
This chapter introduces a framework for improving success in information technology (IT) projects by leveraging the organization development (OD)... Sample PDF
Managing and Practicing OD in an IT Environment: A Structured Approach to Developing IT Project Teams
Chapter 127
E. Baker, G. C. Avery
While technology enables home-based telecommuting (HBT), it also has been blamed for its slow growth. Thus, technology may both facilitate and... Sample PDF
Home Alone: The Role of Technology in Telecommuting
Chapter 128
A. G. Abdel-Wahab
Thousands of companies today in a wide variety of industries are experiencing the benefits of allowing employees to work from their homes.... Sample PDF
Employees' Attitudes Toward Telecommuting: An Empirical Investigation in the Egyptian Governornate of Dakahlia
Chapter 150
G. Goldkuhl, P. J. Agerfalk
There are many attempts to explain success and failure in information systems. Many of these refer to a purported sociotechnical gap. In this... Sample PDF
IT Artefacts as Socio-Pragmatic Instruments: Reconciling the Pragmatic, Semiotic, and Technical
Chapter 151
I. M. Jawahar
Over the last decade, end-user computing has become an integral part of the organizational landscape. The emergence of end-user computing can be... Sample PDF
The Past, Present, and Future of End-User Performance
Chapter 152
C. Clark
Until recent years, the end user computing ergonomic focus has primarily been on stationary computer use. A new trend for the end user is mobile... Sample PDF
End User Computing Ergonomics: Facts or Fads?
Chapter 153
M. B. Knight, J. M. Pearson
As the changing demographics of the workplace influence how organizations operate, the need to reexamine relationships between these demographic... Sample PDF
The Changing Demographics: The Diminishing Role of Age and Gender in Computer Usage
Chapter 154
S. E. George
This paper considers the development of virtual communities focusing upon virtual religion and its impact on humanity. It is important that religion... Sample PDF
Believe It or Not: Virtual Religion in the 21st Century
Chapter 155
S. Louvros
In this chapter, a multi-layer ATM architecture is proposed for the interconnection of current and future mobile communications nodes. Consisting of... Sample PDF
Next Generation Cellular Network Planning: Transmission Issues and Proposals
Chapter 156
M. Pagani, D. Schipani
This chapter provides an end-user perspective on mobile multimedia services that are likely to emerge with the roll out of Third Generation Mobile... Sample PDF
Motivations and Barriers to the Adoption of 3G Mobile Multimedia Services: An End User Perspective in the Italian Market
Chapter 157
A. Hallin, K. Lundevall
This chapter presents the mCity Project, a project owned by the City of Stockholm, aiming at creating user-friendly mobile services in collaboration... Sample PDF
mCity: User Focused Development of Mobile Services Within the City of Stockholm
Chapter 158
M. J. Jacobson
In this chapter, it is argued that research involving adaptive educational hypermedia will be advanced by attention to two main areas: (a) the... Sample PDF
From Non-Adaptive to Adaptive Educational Hypermedia: Theory, Research, and Methodological Issues
Chapter 159
M. A. Razek, C. Frasson
This chapter describes how we can use dominant meaning to improve a Web-based learning environment. For sound adaptive hypermedia systems, we need... Sample PDF
Dominant Meanings Approach Towards Individualized Web Search for Learning Environments
Chapter 160
C. M. Magagula
The challenges facing the world, especially developing countries like Swaziland, are many and varied. The United Nations Development Programme... Sample PDF
Forging Partnerships to Provide Computer Literacy in Swaziland
Chapter 161
N. Bajgoric
Significant changes in information technology (IT), the Internet, and e-business technology have increased the need for continuous and agile data... Sample PDF
Toward Always-On Enterprise Information Systems