Electronic Delivery of Public Services to Citizens: The eGOIA Project

Electronic Delivery of Public Services to Citizens: The eGOIA Project

Petra Hoepner (Fraunhofer Institute FOKUS, Germany), Linda Strick (Fraunhofer Institute FOKUS, Germany), Manuel Mendes (Universidade Católica de Santos [Unisantos], Brazil), Romildo Monte (Centro de Pesquisas Renato Archer [CenPRA], Brazil), Roberto Agune (Governo do Estado de São Paulo, Casa Civil, Brazil) and Sergio Bolliger (Governo do Estado de São Paulo, Casa Civil, Brazil)
Copyright: © 2007 |Pages: 29
DOI: 10.4018/978-1-59140-974-8.ch011
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The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that show future-oriented public-administration services to a broad public in Latin America. The vision of the eGOIA project is the provision of a single virtual space supporting the interaction of citizens (independent of social status, gender, race, abilities, and age) and the public administration in a simple, future-oriented, and cost-effective way. A software infrastructure is developed in order to allow the access of citizens through the Internet to integrated public services at several levels: local government (municipalities), regional government (state), and federal government. The trial of the demonstrator will be performed in São Paulo state and in municipalities in Peru.

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Table of Contents
Eduardo Rodal
Mila Gascó-Hernandez
Chapter 1
Ester Kaufman
This chapter introduces the experience of the Argentine IT Professionals Forum (ITPF) that enriches the definition of processes involving the tasks... Sample PDF
The Argentine IT Professionals Forum: Building the Basis for the Back Office Through Communities of Practice
Chapter 2
Marcos Ozor O de Almeida
The role of SIASG/Comprasnet in promoting efficiency and transparency in government procurement (GP) in Brazil has generated great interest in the... Sample PDF
E-Government Strategy in Brazil: Increasing Transparency and Efficiency Through E-Government Procurement
Chapter 3
Patricio Gutiérrez, Alberto Etchegaray
This chapter describes the incorporation of the concept of e-government in the Chilean government upon the context of the State’s Reform and... Sample PDF
E-Government in Chile: Summarising the Policy Process
Chapter 4
Marco Aurélio Ruediger
In this chapter, we examine key elements of state reform and the importance of e-government as a tool for increased civic participation and... Sample PDF
E-Government in the Context of State Reform in Brazil: Perspectives and Challenges
Chapter 5
Luis Felipe Luna-Reyes, J. Ramón Gil-Garcia, Jennifer S. Rojas-Bandera
Many governments have embraced the information revolution by developing information and communication technologies (ICTs) to improve services to... Sample PDF
An Exploratory Study of Electronic Government and State Portals in Mexico
Chapter 6
Gregory Curtin, Christopher Walker
This chapter introduces the United Nations global e-government readiness reports, for which we serve as primary researchers, with particular focus... Sample PDF
A Comparative Analysis of E-Government in Latin America: Applied Findings from United Nations E-Government Readiness Reports
Chapter 7
María Frick
The existing disparity regarding the achievements of electronic-government development in the Southern Cone area is owed to implementation processes... Sample PDF
Tracking E-Government in South America: Origin and Impact of E-Government Strategies in Argentina, Chile, and Uruguay
Chapter 8
Marc Holzer, Tony Carrizales, Richard Schwester
This chapter examines e-government practices in Latin American cities. Emphasis is placed on five areas: privacy and security, usability, content... Sample PDF
E-Government in Latin American Cities: An Assessment of Selected City Web Sites
Chapter 9
Marc Navarro
The aim of this chapter is to define and to measure electronic democracy. In order to achieve this purpose, first, different conceptual perspectives... Sample PDF
Defining and Measuring E-Democracy: A Case Study on Latin American Local Governments
Chapter 10
Roxana Goldstein
This chapter aims to introduce a conceptual framework and a case study that can contribute to deepen the understanding of the relation among the... Sample PDF
Contributing to Socially Relevant Public Policies on E-Governance: The Case of the Genesis of the Communes in Buenos Aires City
Chapter 11
Petra Hoepner, Linda Strick, Manuel Mendes, Romildo Monte, Roberto Agune, Sergio Bolliger
The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that... Sample PDF
Electronic Delivery of Public Services to Citizens: The eGOIA Project
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