MLA
Rada, Roy. "Ethnographic Discovery of Adverse Events in Patient Online Discussions: Customer Relationship Management." Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, IGI Global, 2010, pp. 1795-1803. https://doi.org/10.4018/978-1-60566-677-8.ch116
APA
Rada, R. (2010). Ethnographic Discovery of Adverse Events in Patient Online Discussions: Customer Relationship Management. In M. Hunter (Ed.), Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (pp. 1795-1803). IGI Global. https://doi.org/10.4018/978-1-60566-677-8.ch116
Chicago
Rada, Roy. "Ethnographic Discovery of Adverse Events in Patient Online Discussions: Customer Relationship Management." In Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, 1795-1803. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-677-8.ch116
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