Evaluating an Organisation's Learning Culture Using Learning Histories

Evaluating an Organisation's Learning Culture Using Learning Histories

Marcus C. Jefferies (University of Newcastle, Australia), Chen Swee Eng (University of Newcastle, Australia) and Ralf Zenke (Department of Health and Human Services TAS, Australia)
DOI: 10.4018/978-1-59140-360-9.ch011
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Abstract

This research describes a recently developed approach to organisational learning known as “learning history”. Learning history involves the analysis and reflection on project experiences and business processes. The learning history of a construction industry organisation is documented and the outcomes of the learning history are used to evaluate the organisation’s methods of acquiring and managing knowledge. This learning history technique is applied in a practical setting to a case study of the Tasmanian State Public Health Sector, Australia. The findings of the learning history are used to evaluate the organisation’s knowledge management in order to evaluate its “learning culture”. The organisation developed new learning capabilities and learning history is a practical tool for organisational learning which can be widely used for knowledge transfer. Fostering knowledge management leads, indirectly, to more efficient and effective processes. In order to sustain the organisation’s learning culture then, improvement of its organisational learning style, the learning process (knowledge management), and its organic learning style is necessary.

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Table of Contents
Acknowledgments
Abdul Samad Kazi
Chapter 1
Steve de Kretser, Suzanne Wilkinson
If consulting construction companies made more effective use of project-generated knowledge, the financial health of the company would increase.... Sample PDF
Strategies for Managing Project Generated Knowledge: A New Zealand Case Study
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Chapter 2
Andrew R.J. Dainty, Jidong Qin, Patricia M. Carrillo
Construction projects present an extremely challenging context for exchanging knowledge, as information must flow across both project and... Sample PDF
HRM Strategies for Promoting Knowledge Sharing within Construction Project Organisations: A Case Study
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Chapter 3
Hedley Smyth
Knowledge management has largely been considered from the perspective of internal generation. It is posed that external provision will increase due... Sample PDF
Managing the External Provision of "Knowledge Management" Services for Projects
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Chapter 4
Edna Pasher, Gil Horsky
This chapter is a “case study” portraying the use of a unique method to explore the hidden values and intangible assets of an Israeli construction... Sample PDF
The Intellectual Capital Report of Danya Cebus: Smart Construction
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Chapter 5
Patrick S.W. Fong, Ka-chi Wong
Knowledge is regarded as the most important asset for sustainable success in today’s knowledge-based economy, and it has become the main competitive... Sample PDF
Capturing and Reusing Building Maintenance Knowledge: A Socio-Technical Perspective
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Chapter 6
Vachara Peansupap, Derek H.T. Walker
This chapter explains the community of practice (COP) concept from the perspective of three major Australian construction contractors. It also... Sample PDF
Diffusion of Information and Communication Technology: A Community of Practice Perspective
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Chapter 7
Mark Jewell, Derek H.T. Walker
This chapter provides insights from a large UK construction organisation case study where communities of practice have been supported through use of... Sample PDF
Community of Practice Software Management Tools: A UK Construction Company Case Study
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Chapter 8
Graham Orange, Patrick Onions, Alan Burke, Barbara Colledge
This chapter describes an action research project, Building a High Value Construction Environment (B-Hive), involving: two major construction... Sample PDF
Community of Practice Software Management Tools: A UK Construction Company Case Study
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Chapter 9
Fung Fai Ng
Development of a ‘knowledge society’ affects not only enterprises and organisations, but also individuals. Lifelong learning and continuing... Sample PDF
Knowledge Management in Higher Education and Professional Development in the Construction Industry
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Chapter 10
Irem Dikmen, M. Talat Birgonul, Tunca Ataoglu
In this chapter, the impact of organisational learning competency on the performance of construction companies is investigated. A conceptual model... Sample PDF
Empirical Investigation of Organisational Learning Ability as a Performance Driver in Construction
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Chapter 11
Marcus C. Jefferies, Chen Swee Eng, Ralf Zenke
This research describes a recently developed approach to organisational learning known as “learning history”. Learning history involves the analysis... Sample PDF
Evaluating an Organisation's Learning Culture Using Learning Histories
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Chapter 12
Alan Wild
This chapter questions the possibility of knowledge management in construction, other than among leading organisations handling a restricted... Sample PDF
Uncertainty and Information in Construction: From the Socio-Technical Perspective 1962-1966 to Knowledge Management - What Have We Learned?
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Chapter 13
Derek H.T. Walker, Tayyab Maqsood, Andrew Finegan
This chapter introduces a concept ‘the knowledge advantage’ (K-Adv) that describes a model in which knowledge leadership provides the setting in... Sample PDF
The Culture of the Knowledge Advantage (K-Adv): A Holistic Strategic Approach to the Management of Knowledge
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Chapter 14
Michael Whelton, Ari Pennanen, Glenn Ballard
Project definition is the project phase that identifies the needs and values of project stakeholders, and develops appropriate design solutions to... Sample PDF
Knowledge Emergence and Adaptive Management: An Exploration on the Co-Production of Project Needs and Requirements by Client-Specialist Groups
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Chapter 15
Alaa Abdou, Moh’d Radaideh, John Lewis
Decisions are activities that we face and deal with every day. Decision support systems are used to support and improve decision making. They help... Sample PDF
Decision Support Systems and their Application in Construction
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Chapter 16
H. Ping J. Tserng, Yu-Cheng (V.) Lin
Knowledge management (KM) has become an important term in the construction industry. Knowledge management involves creating, securing, capturing... Sample PDF
A Knowledge Management Portal System for Construction Projects Using Knowledge Map
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Chapter 17
Zhen Chen, Stephen C.W. Kong, Heng Li, Qian Xu
This chapter introduces an integrative knowledge management prototype named E+ for environmental-conscious construction based on a comprehensive... Sample PDF
An Integrative Knowledge Management System for Environmental-Conscious Construction
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Chapter 18
William J. O’Brien, Raja R.A. Issa, Zhigang Shen, Haiyan Xie
Configurable environments are presented as a specific vision for information technologies to support design and construction professionals.... Sample PDF
Configurable Environments: A Vision for Future Project Information Technologies
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About the Authors