E-Governance for Development: Designing an Operational Roadmap for ICT-Enabled Public Administration Reform

E-Governance for Development: Designing an Operational Roadmap for ICT-Enabled Public Administration Reform

Gianluca Misuraca (Ecole Polytechnique Fédérale de Lausanne, (EPFL), Switzerland) and Gianluigi Viscusi (University of Milano-Bicocca, Italy)
DOI: 10.4018/978-1-60960-489-9.ch017
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The purpose of this chapter is to present and discuss a conceptual framework on e-Governance for development developed by the authors and the model underpinning it with particular regard to the relationship between Information and Communications Technologies (ICTs) and Governance in developing and emerging countries. The final goal is to exploit both the framework and the model to propose operational guidelines for designing a roadmap towards the implementation of e-Governance and Public Administration Reform (PAR). In defining the organizational and institutional dimensions underpinning ICT-enabled Governance, indeed, the chapter positions e-Government activities within the broader framework of e-Governance (i.e., the governance with and of ICT), as a learning type of dynamics characterized by a multidimensional and multi level area of intervention. In order to test the framework and model proposed, the chapter discusses selected case studies supporting the definition of the key issues to be considered as guidelines to implement e-Governance interventions as part of broader PAR programmes.
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Background And Motivations

At the state of the art, different definitions of governance have been provided. The World Bank has identified three distinct aspects of governance: i) the form of political regime; 2) the process by which authority is exercised in the management of a country's economic and social resources for development; 3) the capacity of governments to design, formulate and implement policies and discharge functions (World Bank, 1991). For UNDP, governance is viewed as the exercise of economic, political and administrative authority to manage a country's affairs at all levels. It is about the process by which government, the private sector, citizens and groups articulate their interests, mediate their differences, and exercise their legal rights and obligations (UNDP, 1997).

The concept of governance defined by OECD denotes the use of political authority and exercise of control in a society in relation to the management of its resources for social and economic development (OECD, 1995). This broad definition encompasses the role of public authorities in establishing the environment in which economic operators function and in determining the distribution of benefits as well as the nature of the relationship between the ruler and the ruled.

In general terms, indeed, governance is the process of decision making and the process by which decisions are implemented, and an analysis of governance focuses on the formal and informal actors involved in decision-making and implementing the decisions made and the formal and informal structures that have been set in place to arrive at and implement the decision. Government is one of the actors in governance. Other actors involved in governance vary depending on the level of government that is under discussion1.

Complete Chapter List

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Editorial Advisory Board
Table of Contents
Enrique V. Iglesias
Danilo Piaggesi, Kristian J. Sund, Walter Castelnovo
Chapter 1
Abdul Razak Mohamed
The fast growing information and communication technology (ICT) sector brought in the use of computers, internet and mobile phones not only by the... Sample PDF
E-Governance vs. E-Readiness in Urban Municipal Governments in Tamil Nadu, India
Chapter 2
Rodolfo Castillo López
The Municipality of La Paz (MLP) has been a pioneer municipal institution in applying Information and Communication Technologies (ICT) for its... Sample PDF
Municipal Mobile SMS Services: An E-Government Initiative of the Municipality of La Paz, Bolivia
Chapter 3
Gianpaolo Iazzolino, Rinaldo Pietrantonio
This chapter describes a best practice of e-government and e-democracy implemented in Southern Italy, the Soveria.it project. The project was part... Sample PDF
The Soveria.it Project: A Best Practice of E-Government in Southern Italy
Chapter 4
Chang Boon Patrick Lee, U Ian Edith Lei
To implement electronic-government (e-government) services successfully, it is important to know the factors that influence their acceptance. In... Sample PDF
Usage Intention of E-Government Services in Macao
Chapter 5
Saxena Anupama
In the present chapter, the author seeks to identify the existing gender gaps in rural e-governance in India and has attempted to explore the... Sample PDF
Gender Evaluation of Rural E-Governance in India: A Case Study of E-Gram Suraj (E-Rural Good Governance) Scheme1
Chapter 6
Walter Castelnovo
Partnering is often claimed to represent a solution small local government organizations (SLGOs) can resort to in order to manage innovation.... Sample PDF
The Governance of Partnerships in Local Government
Chapter 7
Adegboyega Ojo, Tomasz Janowski
Better integration of Electronic Government (EGOV) and Public Administration Reform (PAR) strategies has been identified by global EGOV benchmark... Sample PDF
Integrating Electronic Government and Public Administration Reform Strategies: Method and Experience
Chapter 8
Mark Deakin
Mitchell’s book on the City of Bits, sets out a vision of urban life literally done to bits, left fragmented and in danger of coming unstuck. His... Sample PDF
From the City of Bits to E-Topia: Space, Citizenship and Community as Global Strategy in the Governance of the Digitally-Inclusive Regeneration Thesis
Chapter 9
Meltem Yildirim Imamoglu, Mohammed Rehan
However all these needs to gain strong expertise and competence of technological and administrative talent is needed to make the government and... Sample PDF
Evaluation of Turkish Public E-Procurement Systems: An Analysis of Critical Success Factors
Chapter 10
Gilmar Ribeiro de Mello, Valmor Slomski, Edson Luiz Riccio
The general objective of this work is to identify a set of electronic governance practices for the executive power of the Brazilian States and... Sample PDF
Study of Electronic Governance Practices: Controllership Instrument for Decision-Making in the Management of the Brazilian States
Chapter 11
Monis Aziz
The purpose of this chapter is to provide an insight into the various challenges faced by a post-conflict nation like Afghanistan and suggest... Sample PDF
Implementing ICT for Governance in a Post-Conflict Nation: A Case Study of Afghanistan
Chapter 12
Johanna Ekua Awotwi
Views from some stake holders; attempts to improve the system and recommendations are also considered. Sample PDF
The Ghana Community Network Services Ltd (GCNet): Implementation Challenges
Chapter 13
Morten Meyerhoff Nielsen
As illustrated by the specific eGovernment strategies, initiatives and good practice examples Danish authorities, at all levels of government... Sample PDF
Danish eGovernment Success Factors: Strategies and Good Practice Examples
Chapter 14
Asim Balci, Tunç Durmus Medeni, Ahmet Nohutçu
The paper would concentrate on the “formation” and “participation” (formulation) dimension and stage of the ICT policy process. Presenting... Sample PDF
Turkish Case of E-Government Policy-Formulation Process as an Emerging and Innovative Public Policymaking Area
Chapter 15
Ibrahim Arpaci
This chapter focuses on e-Turkey. In other word, this chapter is about electronic government (e-government) activities, developments and... Sample PDF
E-Turkey: Turkey’s Way to the Information Society
Chapter 16
Yuri Hohlov, Evgeny Styrin
This chapter explores Russia’s implementation of the national e-government strategy and information policies. Based on official, national strategic... Sample PDF
E-Government in Russia: Strategies of Formation and Development
Chapter 17
Gianluca Misuraca, Gianluigi Viscusi
The purpose of this chapter is to present and discuss a conceptual framework on e-Governance for development developed by the authors and the model... Sample PDF
E-Governance for Development: Designing an Operational Roadmap for ICT-Enabled Public Administration Reform
Chapter 18
Julián G. Casasbuenas
This chapter presents the experience of civil society organizations in Colombia to improve the transparency of the municipalities’ administrations... Sample PDF
The Contribution of Colombian Civil Society Organizations to E-Government for the Improvement of Transparency through the Use of Information and Communication Technologies
Chapter 19
Russell Lidman
This paper considers how to reduce corruption and improve governance, with particular attention to the impacts of information and communication... Sample PDF
Is the Internet Mightier than the Sword: An Anti-Corruption Perspective
Chapter 20
Ana Sofía Cardenal
This chapter asks whether, and to what extent, parties are using the Internet for political mobilization. Internet offers new opportunities for... Sample PDF
Parties and ICTs: Analyzing Party Strategies to Use the Internet for Political Mobilization
Chapter 21
Pablo Valenti
A government’s service provision to enterprises via electronic means has a significant impact on the productivity levels of such country’s economy.... Sample PDF
E-Government and Competitiveness in Latin America: The Case of the Electronic Invoice
Chapter 22
Nestor Zapata, Christof Kuechemann
Although the three cases that we describe have not been evaluated in their impact, they turn out to be valuable, specially because they show that... Sample PDF
Experiences of the German Technical Cooperation (GTZ) in the Promotion of E-Governance in Latin America
Chapter 23
Luca Cernuzzi, Magalí González, Marco Ronchetti, Adolfo Villafiorita, Komminist Weldemariam
In a world characterized by rapid change driven by globalization, an ICT-based economy transformation poses some challenges and opportunities for... Sample PDF
Experiences in E-Governance from an ICT4G Perspective: Case Studies and Lesson Learned
Chapter 24
Leonardo Pineda Serna
It has become increasingly evident that knowledge is intimately associated with strategic innovation (i.e. as a deliberate action allowing the... Sample PDF
Strategic Innovation and the Knowledge Society: The Case of Latin America
Chapter 25
Kristian J. Sund, Ajay Kumar Reddy Adala
The concept of industrial clusters has received much attention in the literature over the past few decades and many examples of clusters exist today... Sample PDF
E-Government Clusters: From Framework to Implementation
Chapter 26
Danilo Piaggesi, Maria J. Chea
The escalating competitiveness in the international global economy has created a growing demand for the creation and diffusion of knowledge. A... Sample PDF
The Knowledge Economy: A New Development Paradigm for Latin America and the Caribbean (LAC)
A Possible Future Manifesto
Danilo Piaggesi, Kristian Sund, Walter Castelnovo
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