MLA
Zhang, Suling, et al. "Instant Messaging in Global Software Teams." Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration, edited by Ned Kock, IGI Global, 2012, pp. 158-179. https://doi.org/10.4018/978-1-61350-459-8.ch010
APA
Zhang, S., Köbler, F., Tremaine, M., & Milewski, A. (2012). Instant Messaging in Global Software Teams. In N. Kock (Ed.), Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration (pp. 158-179). IGI Global. https://doi.org/10.4018/978-1-61350-459-8.ch010
Chicago
Zhang, Suling, et al. "Instant Messaging in Global Software Teams." In Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration, edited by Ned Kock, 158-179. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-459-8.ch010
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