Technology Enhanced Collaborative Leadership Development

Technology Enhanced Collaborative Leadership Development

Beverly-Jean Daniel (York University, Canada) and April Boyington Wall (Capella University School of Business and Technology, Canada)
DOI: 10.4018/978-1-60566-106-3.ch048
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This chapter presents a case study of the process of employing technology in a project involving the development and presentation of a unique leadership program for the not-for-profit sector in a major Canadian city. The project relied on telephone and Internet technology as a primary means of communication between the three women developing and delivering this program. The chapter provides a background on the development of the program; the ways in which technology was employed; and the problems and benefits of employing technology in doing this. Finally, it identifies the strategies and interpersonal skills found to be most effective in facilitating technology-enhanced collaboration, and makes recommendations for maximizing the benefits of using technology in the process of creating new approaches to leadership development. The chapter can contribute to the literature in the field of leadership development, collaborative program development and diversity management in the field of leadership.
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Historically, within Western contexts, the concept of leadership has developed as a particularly individualistic venture. However, the varying changes in the local and global marketplace, and within organizations, has ushered in multiple constructs of leadership that are informed by varying cultural practices, social expectations, and the involvement of organizations that are located within cultures that are foregrounded within modes of communal leadership. This unsettling of “the leader” position has required a shift in our ideas regarding leadership; the practice of leadership; and also the way in which we manage leadership issues.

Leadership is emerging as quintessentially a collaborative process where decisions are no longer the sole charge of an individual. Rather, there are multiple stake holders who are expected to play an integral role in any decision making process. In addition to the multiple emerging constructs of leadership which are significantly informed by globalization practices, there are attendant changes regarding how leadership is developed and negotiated. Collaborative practices continue to be identified as the hallmark of effective leadership, despite the role that technology plays.

Pearson (2000) for example defines globalization as “the process in which economic, financial, technical and cultural transactions between different countries and communities throughout the world are increasingly interconnected, and embody common elements of experience, practice, and understanding” (p 10). Globalization then, facilitates a sharing of ideas and resources across vast geographical boundaries. Prior to the explosion of various technological developments such as the telephone, and more recently the Internet, the levels of contact between equidistant groups required enormous amounts of cash infusion and time involvement. The evolving technologies that have accompanied global development have resulted in the removal of geographic and time/space boundaries that in the past limited the potential for cross border development projects. Leadership therefore is no longer contained within organizational or geographical boundaries, thereby requiring an increased usage of technological forms of communication.

According to Appadurai (1990) with the advent of “print capitalism, a new power was unleashed on the world, the power of mass literacy and its attendant large-scale production of projects of ethnic affinity that were remarkably free of the need for face-to-face communication … between persons and groups” (p. 325). Therefore in this chapter we will examine the manner in which leadership program development has unfolded in a process that relied heavily on technological advancements and limited the usage of face-to-face communication between the parties. This leadership program was developed and designed for the executive directors, senior managers and board chairs of not-for-profit organizations in a major Canadian city. Technology was a central means of communications between the program developers; the primary forms being the telephone and Internet. The chapter will discuss the problems and possibilities of using technology; highlight the ways in which tasks and roles were delegated, discuss the strategies that we used to facilitate this process; explore the cross-cultural dynamics that emerged and the processes that were employed to address the conflicts that ensued. Finally, we will identify the strategies and interpersonal skills that we believe were most effective in facilitating technology-enhanced collaborative leadership development.

Key Terms in this Chapter

Leadership: The life-stance of continuously focusing one’s attention and commitment on a desired future, working with others to take action that brings that shared vision into being over time. Effective leaders exercise compassion and bring many “soft skills”, that is, people management skills to the table, in addition to their technical skill set. Effective leadership also recognizes the role that power plays in structuring relationships and identifies strategies for leveling out power imbalances.

Project Management: Involves a range of knowledge, skills, tools and techniques to manage resources and ensure that the objectives and deliverables of a project are achieved in a timely and cost effective manner.

Technology Enhanced Leadership: Refers to the inclusion of varying forms of technology and technological equipment to enhance the process of leadership, and requires less face-to-face interaction. This form of leadership however requires a clearly defined structure, clearly identified goals and objectives and the provision of multiple opportunities for team members to identify and address conflicts and difficulties that may emerge.

Globalization: Refers to the processes that result in the growing interconnection amongst various regions of the globe and is characterized by increasing economic, cultural, political and technological transactions. Leadership in the context of a dynamic global world must recognize the shifting and multifaceted constructs of leadership and knowledges that are brought to bear in workplaces and organizations. Leaders must engage in inclusive and collaborative practices designed to harness these multiple sites of knowledge and recognize the various benefits that can ensue.

Collaborative Leadership: Involves a style of leadership that provides opportunities for leaders to practice inclusion by openly soliciting and acknowledging the input and involvement of all members in a manner that empowers all members of the team. This form of leadership fosters open communication and on-going learning.

Inclusion: Refers to the process of ensuring that diverse perspectives are represented and included on an equitable basis. These sites of diversity can include gender, ethnicity, race, sexual orientation, ability etc., and are recognized as important sources of knowledge that can contribute to the dynamism of emerging projects and processes.

Detailed Design: Often termed “teaching guide”, or “lesson plan”, and is an approach used by instructional designers to identify the goals, learning objectives, exercises, activities, materials, and set-up required for each segment of a workshop or training program. Detailed designs also facilitate easy replication of the program, since they form the basis for leaders guides, which provide detailed instructions for leading the training session or workshop.

Complete Chapter List

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Editorial Advisory Board
Table of Contents
Michael Beyerlein
Janet Salmons, Lynn Wilson
Janet Salmons, Lynn Wilson
Chapter 1
Frances Deepwell
In this chapter, we consider two multi-institution, multinational education research projects in Europe that used a variety of technology to... Sample PDF
E-Research Collaboration, Conflict and Compromise
Chapter 2
Susanne Croasdaile
In the world of education, many occasions necessitate interorganizational collaboration. Geographical distance and time constraints are challenges... Sample PDF
Inter-Organizational E-Collaboration in Education
Chapter 3
Kumiko Aoki
This chapter discusses cultural differences in educational practices of the East and West. In East Asian countries, where Confucian philosophy has... Sample PDF
Cultural Issues in Global Collaborative Education
Chapter 4
Ken Stevens
The Internet and an expanding range of technologies have enabled small schools in rural communities in Atlantic Canada to collaborate in addressing... Sample PDF
The Development of Collaborative Structures to Support Virtual Classes in Small Schools
Chapter 5
Christine Marrett
Information communication technologies (ICTs) have facilitated institutional collaboration in distance education. Based on the study, Institutional... Sample PDF
Experiences in Collaboration in Distance Education from the Caribbean, Looking Beyond Electronic
Chapter 6
Neli Maria Mengalli
This chapter presents the course School Management and Technologies, and what emerged from the discourses of subjects that make it possible to... Sample PDF
Collaboration and Networks: Basis for the Management Based on Knowledge in Education
Chapter 7
Niki Lambropoulos, Panagiotis Kampylis, Sofia Papadimitriou, Marianna Vivitsou, Alexander Gkikas
Recent rapid technological advancement has influenced communication and information management. In addition, it has facilitated collaboration, an... Sample PDF
Hybrid Synergy for Virtual Knowledge Working
Chapter 8
Chijioke J. Evoh
The purpose of this study is to examine the dynamics of collaborative partnership involving the private sector, government, and community groups in... Sample PDF
Collaborative Partnerships and the Application of ICTs in Secondary Education in South Africa
Chapter 9
Sandra J. Chrystal
This chapter reports on two University of Southern California collaborations that partner business communication classes with not-for-profit... Sample PDF
Technology Leverages a Community University Collaboration
Chapter 10
Tine Köhler, Michael Berry
Internationally distributed teams (IDTs) face challenges related to the team members’ diversity and geographic dispersion. However, research on IDTs... Sample PDF
Creating Synergy for Inter-Cultural Learning
Chapter 11
Iris C. Fischlmayr
In this chapter, factors “really” influencing virtual multicultural team work shall be described and a training design used for students and company... Sample PDF
A Training Design for Behavioral Factors in Virtual Multicultural Teams
Chapter 12
Jennifer V. Lock, Petrea Redmond
An international online collaborative learning experience was designed and implemented in preservice teacher education classes at the University of... Sample PDF
Working Collaboratively on the Digital Global Frontier
Chapter 13
John D. Murphy
This chapter introduces Collaboration Engineering as an approach to developing more effective collaborative sessions for interdisciplinary teams.... Sample PDF
Engineering for Interdisciplinary Collaboration
Chapter 14
Darren Lee Pullen
Communication technology, which is not constrained by geographical boundaries, has increasingly resulted in faster and more efficient ways to... Sample PDF
Back to Basics: Electronic Collaboration in the Education Sector
Chapter 15
Elizabeth DePoy
This chapter presents and analyzes the scholarly basis and empirical work that resulted in the development of Techscape, the application of... Sample PDF
Designing University Techscapes
Chapter 16
Kathy Lynch, Aleksej Heinze, Eljse Scott
The barriers to global collaboration of yesteryear include country boundaries and time zones. Today, however, in a world where communication is... Sample PDF
Scholarly Collaboration Across Time Zones
Chapter 17
Christine Aikens Wolfe, Cheryl North-Coleman, Shari Wallis Williams, Denise Amos, Glorianne Bradshaw, Toby Emert
A group of National Writing Project teachers from around the nation attended a Professional Writing Retreat in Santa Fe in 2004 and continued their... Sample PDF
Stepping into the Role of Professional Writer
Chapter 18
Garry G. Burnett
This chapter introduces Media Synchronicity Theory as a means to examine the influence of technology use on the relationship between a... Sample PDF
Collective Identity and Learning in a Virtual Team
Chapter 19
Janet Salmons
Social constructivism is an established educational theory based on the principle that learners and teachers co-construct knowledge through social... Sample PDF
E-Social Constructivism and Collaborative E-Learning
Chapter 20
Jeffrey Mok
Technological artifacts such as computers and mobile electronic devices have dramatically increased our learning interactions with machines. Coupled... Sample PDF
Social and Distributed Cognition in Collaborative Learning Contexts
Chapter 21
Qing Li
Increasingly, educators in a range of venues and institutions (e.g., K-12 schools, post secondary institutions, training facilities) are being... Sample PDF
Modeling the Model for Distributed Learning
Chapter 22
Kathryn Dixon
This chapter is the result of an investigation into the capacity of an electronic portfolio (e-folio) to promote reflection and collaboration in a... Sample PDF
Capacity of an Electronic Portfolio to Promote Professionalism, Collaboration and Accountability in Educational Leadership
Chapter 23
Robert J. Redmon Jr.
Departmental e-mail reflection groups promise to help resolve two of the most pressing problems facing the teaching profession, finding time for... Sample PDF
E-Mail Reflection Groups as Collaborative Action Research
Chapter 24
Janet L. Holland
This chapter reports on a mixed study dealing with the impact of integrating student peer mentor facilitators into online discussions in an effort... Sample PDF
Integrating Student Peer Mentoring Online
Chapter 25
Rosemarie Reynolds, Michael T. Brannick
This study examined the effect of computer-based videoconferencing and text-based chat on mentoring relationships, and compared the findings to... Sample PDF
Outcomes of Computer Mentoring
Chapter 26
Linda L. Larson, Paul Boyd-Batstone, Carole Cox
When teachers integrate online discussions into courses, they are faced with the challenge of deciding how to evaluate the postings. This chapter... Sample PDF
Rubric to Determine a Quality Online Discussion Posting
Chapter 27
Andre L. Araujo
Recent advances in Web-based technologies along with investments in international outsourcing and offshore locations have unquestionably increased... Sample PDF
Instrumental and Social Influences on Adoption of Collaborative Technologies in Global Virtual Teams
Chapter 28
Kenneth David Strang
Logically, it makes sense that organizations can be successful if their employees collaborate effectively, in a synergistic manner. Economically... Sample PDF
Collaborative Synergy and Leadership in E-Business
Chapter 29
Gilliean Lee
Recent industry and business trends can be described as shorter life cycle, increased speed to market, customizability, and a wide variety (rather... Sample PDF
Overview on Information Systems and Tools for Collaborative Enterprise: Business Impacts and Managerial Issues
Chapter 30
Apivut Chakuthip, Yvonne Brunetto, Rod Farr-Wharton, Sheryl Ramsay
This chapter uses the structural and relational dimension of Social Capital Theory as the lens for examining the factors affecting a Small and... Sample PDF
Trust, Social Networks and Electronic Commerce Adoption
Chapter 31
Bolanle A. Olaniran
Trust and relational development represents a critical challenge in online collaboration groups. Often the problem is attributed to several factors... Sample PDF
A Proposition for Developing Trust and Relational Synergy in International e-Collaborative Groups
Chapter 32
Peter Rittgen
The increasing complexity of products and services encourages more and more companies to form collaborative networks. As these companies are... Sample PDF
Supporting Inter-Business Collaboration via Contract Negotiation and Enactment
Chapter 33
Larry R. Irons
This chapter reviews research in distributed work, relating it to the way organizations manage collaboration between home-based customer support... Sample PDF
The Limits of Anytime, Anywhere Customer Support
Chapter 34
Tobias Müller-Prothmann
Collaboration is a constitutional element of any organization. To conceptualize the organization as an evolving system of interactions means to put... Sample PDF
KMmaster® for Collaboration and Knowledge Management
Chapter 35
Steven Jeddeloh
This essay explores ultimate team performance as experienced by veteran airline pilots working together with a common purpose. The research... Sample PDF
Ultimate Performance in a Highly Functioning Team
Chapter 36
Theresa Rich
This case study presents the work done to develop and execute the global vision for a 24/7 matrix organization within a major multinational... Sample PDF
Globalizing a Function within a Company
Chapter 37
R. Todd Stephens
This chapter examines the elements of the new Web 2.0 technology base and reviews the lessons learned when implementing these technologies.... Sample PDF
Integrating Web 2.0 Technologies within the Enterprise
Chapter 38
Mairi Stewart Kershaw
This chapter details one project, “Linking for a Change” (LFC), connecting schools and public/social sector providers of education for sustainable... Sample PDF
An Evaluation of ‘Linking for a Change'
Chapter 39
Lynn Wilson
Environmental sustainability and global climate change issues intensify the need for collaborations between scientists and policymakers. Working in... Sample PDF
Collaboration in the Service of Knowledge Co-Creation for Environmental Outcomes, Science and Public Policy
Chapter 40
Diego Liberati
In current economic and scientific scenarios, interactions and organization models tend to be more and more oriented to flexibility of... Sample PDF
Networked Experiments in Global E-Science
Chapter 41
Jeroen Wolbers, Peter Groenewegen, Pieter Wagenaar
The implementation of GMS (Integrated Emergency room System) in the Netherlands has had a tumultuous record. A direct consequence of the... Sample PDF
ICT to Facilitate Emergency Response in The Netherlands
Chapter 42
Elena Corradini
This chapter discusses a project for the implementation of a digital repository in a specific context, namely a small Italian town. The latest... Sample PDF
Enhancing Collective Memory with a Community Repository
Chapter 43
Simon Milne
This chapter examines the development and associated outcomes of two government funded projects designed to support small tourism enterprise (STE)... Sample PDF
ICT and Tourism Enterprise Collaboration in Rural New Zealand
Chapter 44
Rubye Braye, Eric Evans
This chapter originated as a reflection of the communication between U.S. facilitators and a Rwandan host as they ecollaborated in planning... Sample PDF
2007 Leadership and Human Resources Training in Rwanda
Chapter 45
James L. Smith
This chapter reveals the common theme three rural Minnesota communities used in their collaboration efforts in to install and deliver broadband... Sample PDF
Collaboration through Municipal Motivators
Chapter 46
Keith Baker
Information and Communication Technology (ICT) is often seen as a vehicle for organizational reform. However, the established literature on... Sample PDF
Understanding the Dialectic Relationship between Intraand Inter-Organizational Cooperation
Chapter 47
Rakesh Biswas, Jayanthy Maniam, Edwin Wen Huo Lee, Shashikiran Umakanth, Premalatha Gopal Das
This is an illustrative process description of a collaborative project utilizing a multidisciplinary approach. The requirement for collaboration... Sample PDF
Electronic Collaboration Toward Social Health Outcomes
Chapter 48
Beverly-Jean Daniel, April Boyington Wall
This chapter presents a case study of the process of employing technology in a project involving the development and presentation of a unique... Sample PDF
Technology Enhanced Collaborative Leadership Development
Chapter 49
Lisa Faithorn, Baruch S. Blumberg
Complex social, economic, political and environmental challenges as well as new research areas that cut across disciplinary, institutional and... Sample PDF
Lessons Learned from the NASA Astrobiology Institute
Chapter 50
Lynn Wilson, Janet Salmons
The concluding chapter offers the editors’ insights into the book chapters’ combined contribution. Using the editors’ Collaborative Integration... Sample PDF
Online Collaborative Integration and Recommendations for Future Research
About the Editors
About the Contributors