MLA
Berztiss, Alfs T. "Workflow Systems and Knowledge Management." Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, IGI Global, 2011, pp. 1567-1574. https://doi.org/10.4018/978-1-59904-931-1.ch149
APA
Berztiss, A. T. (2011). Workflow Systems and Knowledge Management. In D. Schwartz & D. Te'eni (Eds.), Encyclopedia of Knowledge Management, Second Edition (pp. 1567-1574). IGI Global. https://doi.org/10.4018/978-1-59904-931-1.ch149
Chicago
Berztiss, Alfs T. "Workflow Systems and Knowledge Management." In Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, 1567-1574. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-59904-931-1.ch149
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