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What is Charismatic Behavior

Chapter 159
Encyclopedia of Information Science and Technology, Second Edition
Captivate others into believing in the project as the champion himself does.
Published in Chapter:
Departure of the Expert Systems Project Champion
Janice C. Sipior (Villanova University, USA)
Copyright: © 2009 |Pages: 5
DOI: 10.4018/978-1-60566-026-4.ch159
Abstract
This article discusses the expert system (ES) project champion by examining the experiences of Ciba-Geigy Corporation with an ES project, impeded by the departure of the project champion. The OpBright Expert System, developed to support the identification of appropriate optical brightener products by sales representatives, was intended to provide a competitive advantage through superior customer service. With the promotion and transfer of the vital force committed to the project’s success, the ES encountered a stalemate. The difficulties in maintaining momentum for the ES without a project champion are discussed. Finally, suggestions are presented to guide organizations away from the same fate.
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