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What is Communication Apprehension

Chapter 287
Encyclopedia of Distance Learning, Second Edition
Apprehension associated with real or anticipated communication with others. Traditional students with high communication apprehension tend to quietly sit in a large lecture room, having minimal interpersonal contact with the instructor or other students.
Published in Chapter:
Student Retention in Online Education
Mac Adkins (Troy State University Montgomery, USA) and Wanda B. Nitsch (University of St. Augustine for Health Services, USA)
Copyright: © 2009 |Pages: 7
DOI: 10.4018/978-1-60566-198-8.ch287
Abstract
Successful program completion in an online education context is a combination of learner attributes, the university’s focus on meeting the needs of the students, and providing a quality educational product. This article focuses on the needs of the online student and how a program can provide the educational services that promote student retention. By recognizing distance education student needs and putting strategies into place to best meet those needs, programs can have a high course and program completion rate to meet accreditation standards and provide financial stability for the institution.
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