What is Connections (Wasta)

E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens’ adoption of e-government services. This chapter explains in detail a study that aimed to explore the attitudes and perceptions of citizens regarding the adoption of e-government services in Kuwait, as a developing country. The study employed both quantitative and qualitative methods, including a questionnaire survey incorporating the amended version of the Unified Theory of Acceptance and Use of Technology (UTAUT), as well as usability testing and focus groups. The findings identified factors that determine and influence the adoption of e-government; these were then modeled taking a systemic approach. Based on the results and conclusions of the study, recommendations were made to Kuwaiti officials responsible for the e-government services.