What is Knowledge Creation, Exchange, and Organizational Learning

The central discussion in this chapter is that poetry can be used to provide a bridge between tangible, rational and explicit knowledge and tacit or implicit knowledge, providing opportunities to access new organizational knowledge, understandings and learning. A study based on 60 middle and senior United Kingdom public services managers is presented. In this study managers worked together to explore how creative inquiry into their organizational experience might help address some of the problematic issues facing their organizations and learn how to develop new ideas about best practice. The challenge was to generate new knowledge about the organization. Poetry in the form of ‘haiku’ was used as a creative research method to access tacit knowledge, which, when combined with explicit knowledge and understanding, led to new insights and organizational learning.