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What is Knowledge Creation, Exchange, and Organizational Learning

Handbook of Research on Knowledge-Intensive Organizations
There are epistemological and ontological differences between approaches to knowledge creation. The definition which this chapter works with follows Chia’s (2003) argument that new organizational knowledge can be accessed through exploration of intangible and tacit knowledge and an integration of organizational knowledge. Organizational learning and knowledge exchange are viewed as social constructions which are mutually constitutive and constantly changing. Knowledge creation is an inter-subjective, aesthetic process which is developed through narrative and story telling and in this chapter: poetry.
Published in Chapter:
Exploring Organizational Learning and Knowledge Exchange through Poetry
Louise Grisoni (Bristol Business School, UK)
Copyright: © 2009 |Pages: 18
DOI: 10.4018/978-1-60566-176-6.ch007
Abstract
The central discussion in this chapter is that poetry can be used to provide a bridge between tangible, rational and explicit knowledge and tacit or implicit knowledge, providing opportunities to access new organizational knowledge, understandings and learning. A study based on 60 middle and senior United Kingdom public services managers is presented. In this study managers worked together to explore how creative inquiry into their organizational experience might help address some of the problematic issues facing their organizations and learn how to develop new ideas about best practice. The challenge was to generate new knowledge about the organization. Poetry in the form of ‘haiku’ was used as a creative research method to access tacit knowledge, which, when combined with explicit knowledge and understanding, led to new insights and organizational learning.
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