PSQ-18, Likert scale questionnaire proposes seven dimensions of patient satisfaction directed toward their healthcare professionals. These are 1) general satisfaction, 2) technical quality, 3) interpersonal manner, 4) communication, 5) financial aspects, 6) time spent with doctor, and 7) accessibility and convenience. Each domain is tested through different related questions, which is of substantial benefit when one aims to identify a particular area to improve on. The general satisfaction has strong correlation with the other domains and thus it is important to improve in all ( Marshall & Hays, 1994 ).
Published in Chapter:
Software Evaluation From the Perspective of Patients and Healthcare Professionals
Copyright: © 2018
|Pages: 12
DOI: 10.4018/978-1-5225-2255-3.ch328
Abstract
Healthcare software evaluation is a complex process. Specifically, in the health information systems, focusing on the patients' health and on the healthcare professionals' motivation is particularly important. Doctors, nurses and other healthcare professionals use software that indirectly affects the patients. Does software improve the patients' health, their satisfaction, or the healthcare professionals' commitment/job satisfaction? How can the impact of an information system be measured from the perspective of the patients, the doctors, the nurses or the supporting staff? Some relevant efforts have been made in the last years to measure healthcare software impact. Nevertheless, the decision to extend a study to different fields may lead to many difficulties as far as its conclusions are concerned. By identifying the research questions and the most relevant works, as well as indicating the open research issue, this article is a revision of the literature on the subject. This work may be expected to be useful to all those wishing to contribute by their research in this field.