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What is SIAM

Chapter 255
Encyclopedia of Information Science and Technology, Fourth Edition
Service Integration and Management – a governance framework for complex, multi-vendor IT services environments. SIAM is designed to overcome issues with ITIL on responsibilities, contract management, cross-organizational collaboration and heterogenous environments.
Published in Chapter:
IT Service Management Architectures
Torben Tambo (Aarhus University, Denmark) and Jacob Filtenborg (Aarhus University, Denmark)
Copyright: © 2018 |Pages: 11
DOI: 10.4018/978-1-5225-2255-3.ch255
Abstract
IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.
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