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What is Transformational Government

Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
The use of Internet-based technology to make government information and services seamlessly available to agencies, businesses and citizens
Published in Chapter:
E-File Adoption: Diffusion, Experience, and Trust
Lemuria D. Carter (North Carolina A&T State University, USA) and Ludwig Christian Schaupp (West Virginia University, USA)
DOI: 10.4018/978-1-60566-390-6.ch023
Abstract
In the United States (U.S.), Congress has set ambitious goals for the diffusion of several e-government initiatives. One of congress’ recent goals was to significantly increase the percentage of tax and informational returns filed electronically. This chapter proposes a model of e-file adoption that integrates diffusion of innovation theory, online trust, and e-government experience into a comprehensive view of e-file acceptance. To test the model we administered a survey to 260 graduate and undergraduate students. The results of multiple linear regression analysis indicate that the proposed model explains 76% of the variance in intention to use an e-file system. Relative advantage, compatibility, trust of the government, trust of the Internet, e-filing in the past year, and previous completion of an e-government transaction all had a positive impact on e-file adoption. Implications for practice and research are discussed.
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Project Management in Government
The use of computer-based information and communications technologies (ICT) to change the way governments work. The term is commonly used to describe a government reform strategy which attempts to radically change the way people understand government, especially those working within government.
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Project Management: An e-Government Driver?
The term used to describe computer-based information and communications technologies to enable radical improvement to the delivery of public services and describes a government reform strategy which aims to avoid the limitations which have come to be seen as associated with a traditional e-Government strategy.
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