They represent the conditions that influence the use of an IT application. These conditions can be related to technology (e.g. ease of use, complexity) and organisation (e.g. top management support).
Published in Chapter:
Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University through the Employee Lens: A Quantitative Approach
Md Mahbubur Rahim (Monash University, Australia), Mohammad Quaddus (Curtin University, Australia), and Mohini Singh (RMIT University, Australia)
Copyright: © 2010
|Pages: 14
DOI: 10.4018/978-1-61520-611-7.ch058
Abstract
The focus of the existing body of e-business literature is primarily directed at Business-to-Consumers (B2C) and Business-to-Business (B2B) forms of e-business. In contrast, Business-to-Employee (B2E) is relatively less highlighted in the scholarly literature. Despite the lack of attention given to B2E systems, it represents an emerging area which has the potential to have a major impact on organisations. In general, B2E systems use intra-business networks allowing organisations to provide useful services, information, or products to their disperse employees (Turban et al., 2008). By providing easy access to relevant information, services, and products, B2E systems help in creating satisfied workforce that is expected to be more loyal to organisations (Dube, 2005). These systems also help organisations in reducing their administrative costs by streamlining employee related process (Singh, 2005) and eliminating expenses related to paperwork, postage, printing and travel (Killen Associates Report, 2001). Adoption of B2E e-business systems can even assist organisations in outperforming competitors by connecting their employees together (Hansen and Deimler, 2001).