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International Journal of Information Systems in the Service Sector (IJISSS)

An Official Publication of the Information Resources Management Association
Published Quarterly. Est. 2009.
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Institutions: Print
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DOI: 10.4018/IJISSS, ISSN: 1935-5688, EISSN: 1935-5696
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MLA

Wang, John. "International Journal of Information Systems in the Service Sector (IJISSS)." (2009). Web. 24 May. 2012. doi:10.4018/IJISSS

APA

Wang, J. (2009). International Journal of Information Systems in the Service Sector (IJISSS). doi:10.4018/IJISSS

Chicago

Wang, John. "International Journal of Information Systems in the Service Sector (IJISSS)," (2009), accessed (May 24, 2012), doi:10.4018/IJISSS

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Description

The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This fully refereed journal encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, book reviews, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized.
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Journal Contents

Volume 4: 2 Issues (2012)
Volume 3: 4 Issues (2011)
Volume 2: 4 Issues (2010)
Volume 1: 4 Issues (2009)
View Complete Journal Contents Listing
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Mission

The International Journal of Information Systems in the Service Sector (IJISSS) provides a significant channel for practitioners and researchers (from both public and private areas of the service sector), software developers, and vendors to contribute and circulate ground-breaking work and shape future directions for research. IJISSS assists industrial professionals in applying various advanced information technologies. It explains the relationship between the advancement of the service sector and the evolution of information systems.
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Reviews and Testimonials

“The journal is progressing from strength to strength in terms of academic visibility and recognition by scholars in the field. This can be seen in the caliber of the papers published, number of submissions, as well as citations. I can envisioning a good, solid future for this academic outlet!”
- Professor Luiz Moutinho, Founding Editor, Journal of Modelling in Management (JM2), Business School, University of Glasgow, UK

“IJISSS meets well with the technical requirements of fast growing modern service industry. It is becoming an exciting forum for my group and myself to find original innovations and groundbreaking works on service systems, technologies and applications. I'm proud of being an
editor of IJISSS. I will try my hard to contribute and make it a great success.”
- Dr. Yinsheng Li, Director, Institute of e-Business, Software School, Fudan University, China

"IJISSS extends the knowledge of information management systems and development methodology through the study of advanced technologies in services computing. IJISSS examines the current IS research issues in order to provide the readers an integrative perspective of information management systems and services computing in an emerging context."
- Patrick C. K. Hung, Associate Professor, Faculty of Business and IT, University of Ontario Institute of Technology, Canada

“Industrial competition is facing a paradigm shift: Borders between physical products and services are dissolving. Profit margins of physical products are decreasing while profit margins of corresponding services are rising. Service companies, themselves, are facing more and more competition. As a reaction to this, physical products, software and services are being offered more and more as interwoven packages. Companies have to develop and foster corresponding capabilities and IS research can offer valuable guidance and insights for developing competitive advantages in this fast growing field. This journal offers an opportunity for researchers to discuss key issues that cross these areas. Companies should read this journal carefully.”
- Dr. Jan Marco Leimeister, Technische Universität München, Munich, Germany

“I find this project very interesting and needed as coming from the tourism sector (the largest service sector worldwide), there is a need for a good journal to cover IS and (travel-tourism) services.”
- Marianna Sigala, University of the Aegean, Greece

“The increasing importance of services makes the International Journal of Information Systems in the Service Sector the perfect vehicle to present, analyze and discuss new ideas and models of communication systems for service providers. These could be developed for large companies working on service components and to organise the customer/provider interface, but also for the communication between companies participating in the increasing numbers of virtual firms.”
- Juergen Gnoth, University of Otago, New Zealand

“The International Journal of Information Systems in the Service Sector (IJISSS) attempts to address issues of services from various perspectives. I believe that such a journal would serve as the main forum for researchers working on various aspects related to information systems and supply chain networks.”
- Justin Zhan, Carnegie Mellon University, USA

"This journal would be an indispensable 'bridge' between academic Information Systems research and the fast-growing, highly-industrialized Service Sector."
- Peng Liu, Center for Information Assurance - Pennsylvania State University, USA

"There has been a rising need of effective use of information systems for managing the increasingly sophisticated built facilities. The journal provides a platform where the academics and practitioners can share their research findings and experience in this niche area"
- Joseph Lai, The Hong Kong Polytechnic University, Hong Kong

"In the 21st century, modern technologies continue to become more complex as do the applications. The integration of the technologies, the complex relationships of the applications and also the accelerated pace of technological change all present new challenges to technology management. Topics such as product development, innovation management, and research and development management have become very popular. Companies have been interested in optimizing their development activities. However the focus has been mostly the actual physical product rather than the services. There has been little attention paid to design of services around the technologies coming out of today's high tech giants. This journal will help focus in this field opening a frontier for the researchers."
- Tugrul U Daim, Portland State University, USA

"I am very interested to see this new journal that looks like it will bridge some much needed gaps."
- Karen B. Eden, Oregon Health & Science University, USA

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Indices

Bacon's Media Directory
CSA Illumina
GetCited
Library & Information Science Abstracts (LISA)
Norwegian Social Science Data Services (NSD)
The Index of Information Systems Journals
The Standard Periodical Directory
Ulrich's Periodicals Directory
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Topics Covered

Topics to be discussed in this journal include (but are not limited to) the following:

  • Business services
  • Creative problem solving
  • Customer value and customer relationship management
  • Data warehousing and mining in services
  • Decision making under uncertainty
  • Decision-support systems
  • Economic analysis and organizational behavior
  • E-business in service industries
  • Forecasting, planning, scheduling, and control
  • Green service and sustainability
  • Hospitality and tourism information systems
  • Information technology in services
  • Knowledge management
  • Logistics network configuration
  • Matching supply with demand
  • Multiple-objective decision making
  • Optimization of service systems
  • Performance measures and quality control
  • Public service management
  • Revenue and risk management
  • Self-service systems
  • Service business models
  • Service information systems
  • Service-oriented architecture
  • Service-oriented computing
  • Service practice, productivity, and innovation
  • Service systems simulation
  • Solid or soft modeling and analysis
  • Strategic information systems and strategic alliances
  • Supplier relationship management
  • System analysis of service industry
  • Web services
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    Editor(s)-in-Chief Biography

    John Wang
    John Wang is a professor in the Department of Information & Operations Management at Montclair State University, USA. Having received a scholarship award, he came to the USA and completed his PhD in operations research from Temple University. Due to his extraordinary contributions beyond a tenured full professor, Dr. Wang has been honored with a special range adjustment in 2006. He has published over 100 refereed papers and seven books. He has also developed several computer software programs based on his research findings.

    He is the Editor-in-Chief of International Journal of Applied Management Science, International Journal of Operations Research and Information Systems and International Journal of Information Systems and Supply Chain Management. He is the Editor of Data Warehousing and Mining: Concepts, Methodologies, Tools and Applications (six-volume) and the Editor of the Encyclopedia of Data Warehousing and Mining, 1st (two-volume) and 2nd (four-volume). His long-term research goal is on the synergy of operations research, data mining and cybernetics.
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    Editorial Board

    International Advisory Board
    James C. Spohrer, IBM Almaden Research Center, USA

    Associate Editors

    Rainer Alt, University of Leipzig, Germany
    M. Brian Blake, University of Notre Dame, USA
    Schahram Dustdar, Vienna University of Technology, Austria
    Juergen Gnoth, University of Otago, New Zealand
    Patrick C. K. Hung, University of Ontario Institute of Technology (UOIT), Canada
    Nicole Immorlica, Northwestern University, USA
    Kamal Jain, Microsoft Research Center at Redmond, USA
    Jan Marco Leimeister, Technische Universitaet Muenchen, Germany
    Yinsheng Li, Fudan University, China
    Marcin Matuszewski, Nokia Research Center, Finland
    Sanjay Mehrotra, Northwestern University, USA
    Luiz Moutinho, University of Glasgow - Scotland, UK
    Ronald L. Rardin, University of Arkansas, USA
    Rainer Schmidt, Aalen University, Germany
    Cathy H. Xia, The Ohio State University, USA
    Justin Zhan, Carnegie Mellon University, USA

    International Editorial Review Board
    Parthasarathi Banerjee, NISTADS, India
    Ravi Behara, Florida Atlantic University, USA   
    Joseph Cazier, Appalachain State University, USA
    Ferhan Cebi, Istanbul Technical University, Turkey
    Narciso Cerpa, Universidad de Talca, Chile
    She-I Chang, National Chung Cheng University, Taiwan
    Chun Hung Cheng, The Chinese University of Hong Kong, China
    Jagpreet Chhatwal, Merck Research Laboratories, USA
    Lawrence Cunningham, University of Colorado at Denver and Health Sciences Center, USA
    Tugrul U. Daim, Portland State University, USA
    Tony Diana, Federal Aviation Administration, USA
    Rong Duan, AT&T Research Lab, USA
    Larbi Esmahi, Athabasca University, Canada
    Jose Espiritu, The University of Texas at El Paso, USA
    Jorge F. S. Gomes, ISEG - Technical University of Lisbon, Portugal
    Marcelo Fantinato, University of São Paulo, Brazil
    Richard Feinberg, Purdue University, USA
    Xiuzhen (Susan) Feng, Beijing University of Technology, China
    Jan Frick, University of Stavanger, Norway
    Lars Friedrich, Commerzbank AG, Germany
    James H. Gerlach, University of Colorado at Denver and Health Sciences Center, USA
    Patrizia Grifoni, CNR-IRPPS, Italy
    Evangelos Grigoroudis, Technical University of Crete, Greece
    Aparna Gupta, Rensselaer Polytechnic Institute, USA
    Dianne Hall, Auburn University, USA
    Roslin Hauck, Illinois State University, USA
    Yuan-Chu Hwang, National United University, Taiwan
    Ashish Jain, Lehman Brothers, USA
    Marijn Janssen, Delft University of Technology, The Netherlands
    Kristina Jespersen, Aarhus University, Denmark
    Arun Jotshi, AT&T Inc., USA
    Oualid Jouini, Ecole Centrale Paris, France
    Arnold Kamis, Sawyer Business School, USA
    Tauno Kekale, University of Vaasa, Finland
    Markus Kirchberg, Hewlett-Packard Labs Singapore and National University of Singapore, Singapore
    SC Lenny Koh, The University of Sheffield, UK
    Abdullah Konak, The Pennsylvania State University Berks, USA
    Christopher Koroneos, Lhtee/Aritotle University, Greece
    Joseph Lai, Hong Kong Polytechnic University, Hong Kong
    Thomas Lee, University of Illinois, USA
    Jan Marco Leimeister, Universität Kassel, Germany
    Yair Levy, Nova Southeastern University, USA
    Xiaoqing Li, University of Illinois at Springfield, USA
    Yang Li, British Telecom Plc., UK
    Janet Light, University of New Brunswick Saint John, Canada
    Fuhua Lin, Athabasca University, Canada
    Francisco Javier Lloréns-Montes, University of Granada, Spain
    Sathasivam Mathiyalakan, Winston State Salem University, USA
    K. Jo Min, Iowa State University, USA
    Aleksandra Mojsilovic, IBM Research, USA
    Manuel Mora, Autonomous University of Aguascalientes, Mexico
    Clive Morley, RMIT University, Australia
    Karthik Namasivayam, The Pennsylvania State University, USA
    Juan Luis Nicolau, University of Alicante, Spain
    Selmin Nurcan, University Paris 1 Pantheon Sorbonne, France
    Liam O'Neill, UNT – HSC, USA
    Takayuki Osogami, IBM Tokyo Research Laboratory, Japan
    Thomas Owens, Brunel University, UK
    Teemu Paavola, LifeIT Plc, Finland
    Mark C. Paulk, Carnegie Mellon University, USA
    Mildred Golden Pryor, Texas A&M University, USA
    Andreja Pucihar, University of Maribor, Slovenia
    Luca Quadrifoglio, Texas A&M University, USA
    Reetta Raitoharju, Turku School of Economics, Finland
    Jolita Ralyté, University of Geneva, Switzerland
    Avnish Rastogi, Providence Health & Services, USA
    Vadlamani Ravi, Institute for Development & Research in Banking Technology, India
    Pekka Ruotsalainen, National Research & Development Centre for Welfare and Health, Finland
    Fjodor Ruzic, Institute for Informatics, Croatia
    Vamsi Salaka, Ariba Inc., USA
    Lauri Salmivalli, Turku School of Economics, Finland
    Chris Schlueter Langdon, University of Southern California, USA
    Marc Schniederjans, University of Nebraska-Lincoln, USA
    Shital Shah, Rush University Medical Center, USA
    Chung-Chi Shen, National Chiayi University, Taiwan
    Victor (Shengli) Sheng, University of Central Arkansas, USA
    Soheil Sibdari, University of Massachusetts, USA
    Marianna Sigala, Democritus University of Thrace, Greece
    Ronggong Song, National Research Council of Canada, Canada
    Martin Steinert, University of Fribourg/Switzerland, Switzerland
    Oscar Tamburis, CNR-ITB, Italy
    Albert Wee Kwan Tan, Malaysia Institute of Supply Chain Innovation (MIT SCALE), Malaysia
    Wui-Gee Tan, University of Southern Queensland, Australia
    John Thompson, Buffalo State College, USA
    Clemens Van Dinther, FZI Research Center for Information Technologies, Germany
    Dharmaraj Veeramani, University of Wisconsin-Madison, USA
    Harry Jiannan Wang, University of Delaware, USA
    Shengyong Wang, State University of New York at Binghamton, USA
    Shouhong Wang, University of Massachusetts Dartmouth, USA
    Wen-Li Wang, Penn State Erie, USA
    Yun Wan, University of Houston - Victoria, USA
    Mudasser F. Wyne, SOET - National University, USA
    Wei Xie, American Airlines, USA
    Dana Yagil, University of Haifa, Israel
    Venkata Yanamandram, University of Wollongong, Australia
    Jian Yu, The University of Adelaide, Australia
    Qi Yu, Rochester Institute of Technology, USA
    Ruoyi Zhou, IBM Almaden Research Center, USA
    Yilu Zhou, George Washington University, USA
    Ling Zhu, Long Island University, USA
    Ali Zolait, University of Malaya, Malaysia
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