Introduction

Chapter I: IT Governance

Current State of the Art
Best Practice Research
Guidelines and Standards
Governance Decision Making
Management Decision Making Models
Decision Making in Complex Environments
The Cynefin Decision Making Framework
Compliance versus Co-operative IT Governance
Summary

Chapter II: Multisourcing Networks

Socio-Economics and the Theory of the Firm
Theory of the Firm from a Social Capital Perspective
Theory of the Firm from an Intellectual or Knowledge-based Perspective
Supply Chain Evolution
Summary and Conclusions

Chapter III: The Intelligent Enterprise

Knowledge Management
Discovering Knowledge
Generating New Knowledge
Evaluating Knowledge
Sharing Knowledge
Leveraging Knowledge
Intellectual Capital
Intellectual Property
Measuring and Managing Intellectual Capital
Summary

Section: II – A Sociological View of Governance

Chapter IV: Corporate Social Capital and The Intelligent Enterprise

Corporate Social Capital Formulation
Social Capital
Public Good Social Capital
Corporate Social Capital
Corporate Reputation
Market Alliance Networks
Human Networks
Measuring and Managing Social Capital
Schools of Thought: IC, IA and SC
The Scandinavian School of Intellectual Capital
The New York School of Intangible Assets
The Chicago School of Social Capital
From Social Capital to Intellectual Capital
Multisourcing Governance
Summary and Conclusions

Chapter V: Personal Network Competencies

A Contradiction in Competency Requirements
Contradiction No.1: Open source versus closed source software
Contradiction No.2 : Private versus Public IT Infrastructure
Contradiction No. 3 : Single Sourcing versus Multisourcing
IT Governance: The Cathedral and the Bazaar
The Relationship between Networking and Performance
Brokerage and Innovation
Case Study research linking Networking and Performance
Implications for IT Governance and Multisourcing
Summary and Conclusions

Chapter VI: Intra-Organisational Networks

The Hidden Organisation
Communities of Practice
Business Networks and IT Governance
Network Analysis and Organisational Design for Shared Services
Implications for IT Governance and Multisourcing
Summary and Conclusions

Section: III – Research, Applications and Future Directions

Chapter VII: Research Linking Corporate Social Capital and Performance In the it Global Market Place

IT Industry Networks
Research Questions
Research Hypotheses
Research Results linking Corporate Social Capital to Firm Performance
Data Description
Data Variables
Results of Hypotheses Tests
Summary of Regression Results
Post Hoc Analysis Results
Implications for IT Governance and Multisourcing
Summary

Chapter VIII: ITIL and Value Networks

IT Governance and ITIL
Value Network Analysis
How does VNA fit with other Modeling Methods?
A Value Network Map Example for the IT Market
So how did ITIL meet Value Networks?
Value Networks and IT Governance for Multisourcing
VNA and Multisourcing Governance Scenario
The Partnership Scorecard
Implications for IT Governance and Multisourcing
Summary and Conclusions

Chapter IX: The Global IT Outsourcing Market – A Network Perspective

The Evolution of the Global IT Industry
The Global IT Outsourcing Market from a Network Perspective
Issues with CRM and BI Systems
Market Research using Network Analysis Techniques
Looking Inside a Vendor – Client Relationship: a Case Study
Value Networks and the Outsourcing Relationship
Making Innovation Networks Work
Implications for IT Governance and Multisourcing
Summary and Conclusions

Chapter X: Technology, WEB 2.0 and Beyond

Evolution to Web 2.0 and beyond and its Impact on IT Governance and Sourcing
Business Process versus Business Practice
Process
Practice
Technology Trends, IT Governance and Sourcing
A Framework for Business Process Collaboration with Web 2.0 and Beyond
Measuring Performance in the Networked Business World
SNA Performance Measurement
Net Mining for Performance Measures
Personal Network Measures
Summary and Conclusions

Section: IV – Leveraging Emerging Practice

Chapter XI: Guidelines for It Governance and Multisourcing In the Networked Economy

IT Governance Decision making
Personal Network Competencies
Intra-organisational Networks
Value Networks
Building Corporate Social Capital
IT Market Research
Building the Collaborative Environment Technically
The Final Word

Appendix

Corporation Social Capital Links to Firm Performance: Research Methods Used Research Methodology

Overview of Methodological Approach
Sampling
Data Sources Used
Information Technology News and Business Information (Factiva)
Information Technology Services Contracts Database
Compustat Database – Information Technology Software and Services Sector
Methods for Constructing the Variables for Analysis and Hypothesis Testing
Dependent Variables: Firm Performance
Independent Variables
Hypothesis Testing Method
Factor Analysis
Multivariate Regression Models

Data Screening and Transformations

Data Treatments
Confirmatory Factor Analysis

Summary