BPM/SOA, Business Analytics, and Intelligence

BPM/SOA, Business Analytics, and Intelligence

DOI: 10.4018/978-1-4666-3910-2.ch010
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Abstract

After a truly comprehensive discussion on a variety of integration patterns and technologies in preceding chapters, it becomes exceedingly clear that the integrated CPM, BPM, SOA, and service computing approach should be used to fully leverage disparate and distributed enterprise applications, global connectivity, and underlying enterprise application integration technologies in organizations. The conducted enterprise integration in an organization, thus, can deliver a performance-driven, business-oriented, and agile IT solution for the organization to strive for competitive advantages.
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1. Smarter Business Operations Striving For A Competitive Advantage

The resultant benefits are briefly discussed in this chapter, which are mainly categorized and organized as follows:

  • Process: The business activities within a business unit or across business units can be surely performed based on the corporate ‘Best Practices’. When business processes are well defined, modeled, and managed by using IT systems, the business activities in a business process are executed in a coordinated and collaborative manner. No customer will be left inattentive at any given time during operation, so both the job satisfaction and the customer service satisfaction will be consistent and best-retained.

  • Information, Analytics, and Intelligence: Business-oriented enterprise integration enables smarter business operations, which surely rely on the availability of rich information, accurate analytics, and business intelligence. Well integrated enterprise systems can fully leverage IT computing services and the generated overwhelming data and information on all the business activities across an organization, making IT-driven decision-making assistances available and predictive analytics possible.

  • Business Agility: ‘Best Practices’ indeed adapt to the changing needs of customers. When IT-driven business processes in an organization are flexible and responsive, the corporate ‘Best Practices’ can be best supported in terms of embracing for constant change and escalating complexity, turning change and complexity into the opportunity, and striving for innovations and competitive advantages.

Under the unceasingly increased pressure of market competitions, organizations have to be capable of offering and delivering products or services fast and cost-effectively. In an organization, the employed business operations are essentially derived from its adopted corporate ‘Best Practices’. Managerially, daily business operations are largely reflected and driven by varieties of domain-based business activities that are logically grouped as a suite of business processes. Operationally, these business processes are mainly executed by its employees while fully and technically empowered by the deployed enterprise information systems in the organization. Therefore, the enterprise information systems in use in the organization must be efficient, adaptable, and easy to make changes in order for the organization to stay competitive in business from time to time.

In organizations, business processes are fully involved with people, tools, and information. As shown in Figure 1, the realization of dynamic, collaborative, and connected ways of business operations with the support of well integrated enterprise systems defines smarter working practices, resulting in greater agility than ever before in businesses (Pearson et al., 2010):

Figure 1.

Smarter working practices with the support of well integrated enterprise systems

  • Dynamic: Instead of retaining static and rigid ways of executing business operations, organizations full of processes, people, and information should be capable of being adjusted rapidly to the changing needs of employees and customers.

  • Collaborative: Instead of relying on a monolithic system (or so called a monopoly business model), organizations apply best-of-breed service models in practice, focusing on fully leveraging resources (including people, tools, and information) to share insights, solve problems, and cooperate processes, internally and externally.

  • Connected: Enabling the delivery of the right data and information to the right users at the point of need, regardless of time and distance.

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