Business Processes and Knowledge Management

Business Processes and Knowledge Management

John S. Edwards (Aston Business School, UK)
DOI: 10.4018/978-1-59904-933-5.ch206


In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management can be implemented, advocating a process-based route. An explanation follows of how people, processes, and technology need to fit together for effective KM, and some examples of this route in use are given. Finally, there is a look towards the future.

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