Decision-Making Methods in MIS Outsourcing: Case Studies of Successes and Failures

Abstract

This chapter commences with a discussion of corporate and government decision-making processes and the management sciences that support development of decisions. Special decision-making considerations, trade-offs analyses, and cost-benefit studies all figure into decisions that result in outsourcing. Technologies that support different methods of decision-making include data warehouses and data mining, rules-based logic, heuristical processes, fuzzy logic, and expert-based reasoning are presented. The chapter presents case studies and current and evolving technologies. The following sections will address the decision-making methods that are used in considering, executing and monitoring outsourced MIS projects or in service lines related to provision of information services in the organization.