MLA
Howe, Austin W.,et al. "Exercise24: Using Social Media for Crisis Response." Crisis Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 1437-1454. http://doi:10.4018/978-1-4666-4707-7.ch072
APA
Howe, A. W., Jennex, M. E., Bressler, G. H., & Frost, E. G. (2014). Exercise24: Using Social Media for Crisis Response. In Management Association, I. (Ed.), Crisis Management: Concepts, Methodologies, Tools, and Applications (pp. 1437-1454). IGI Global. http://doi:10.4018/978-1-4666-4707-7.ch072
Chicago
Howe, Austin W. and Murray E. Jennex, George H. Bressler, and Eric G. Frost. "Exercise24: Using Social Media for Crisis Response." In Crisis Management: Concepts, Methodologies, Tools, and Applications. edited by Information Resources Management Association, 1437-1454. Hershey, PA: IGI Global, 2014. http://doi:10.4018/978-1-4666-4707-7.ch072
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