MLA
Suomi, Reima. "Getting Customers Online: Case Luxury Ferries Inc." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 66-83. http://doi:10.4018/978-1-59904-943-4.ch008
APA
Suomi, R. (2008). Getting Customers Online: Case Luxury Ferries Inc. In Becker, A. (Eds.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 66-83). IGI Global. http://doi:10.4018/978-1-59904-943-4.ch008
Chicago
Suomi, Reima. "Getting Customers Online: Case Luxury Ferries Inc." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications. edited by Annie Becker, 66-83. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-943-4.ch008
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