MLA
Sahin, Dicle Yurdakul, and Deniz Tursel Eliiyi. "Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems." Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 1019-1029. https://doi.org/10.4018/978-1-4666-2625-6.ch059
APA
Sahin, D. Y. & Eliiyi, D. T. (2013). Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems. In I. Management Association (Ed.), Supply Chain Management: Concepts, Methodologies, Tools, and Applications (pp. 1019-1029). IGI Global. https://doi.org/10.4018/978-1-4666-2625-6.ch059
Chicago
Sahin, Dicle Yurdakul, and Deniz Tursel Eliiyi. "Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems." In Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1019-1029. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2625-6.ch059
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