MLA
Biehl, Marjorie Luísa,et al. "Information and Technology Management (ITM): Competitive Advantage through Customer Relationship: The Case of an Automobile Dealership." E-Business Managerial Aspects, Solutions and Case Studies, edited by Maria Manuela Cruz-Cunha and João Varajão, IGI Global, 2011, pp. 222-234. http://doi:10.4018/978-1-60960-463-9.ch013
APA
Biehl, M. L., Link, B., Vanti, A. A., & Schneider, G. (2011). Information and Technology Management (ITM): Competitive Advantage through Customer Relationship: The Case of an Automobile Dealership. In Cruz-Cunha, M. M., & Varajão, J. (Ed.), E-Business Managerial Aspects, Solutions and Case Studies (pp. 222-234). IGI Global. http://doi:10.4018/978-1-60960-463-9.ch013
Chicago
Biehl, Marjorie Luísa and Brandon Link, Adolfo Alberto Vanti, and Gustavo Schneider. "Information and Technology Management (ITM): Competitive Advantage through Customer Relationship: The Case of an Automobile Dealership." In E-Business Managerial Aspects, Solutions and Case Studies. edited by Maria Manuela Cruz-Cunha , and João Varajão, 222-234. Hershey, PA: IGI Global, 2011. http://doi:10.4018/978-1-60960-463-9.ch013
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