Infosys Technologies, Limited

Infosys Technologies, Limited

Nikhil Mehta (Auburn University, USA) and Anju Mehta (Auburn University, USA)
Copyright: © 2005 |Pages: 26
DOI: 10.4018/978-1-59140-351-7.ch017
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Abstract

Despite the emergence of knowledge management (KM) as a critical success factor, few organizations have successfully orchestrated the implementation of a KM initiative. This chapter highlights the implementation efforts of one such firm — Infosys Technologies, Limited. In this case, we discuss how KM emerged as a strategic requirement of the firm, and various capabilities the firm had to develop to fulfill this requirement. In other words, we discuss KM implementation as a confluence of multiple initiatives. We hope that by presenting this idea through the use of a case study we will assist readers to understand the intricate relationships between different facets of KM implementation.

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