MLA
Lin, Chad. "Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector." Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 1582-1605. https://doi.org/10.4018/978-1-4666-2625-6.ch094
APA
Lin, C. (2013). Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector. In I. Management Association (Ed.), Supply Chain Management: Concepts, Methodologies, Tools, and Applications (pp. 1582-1605). IGI Global. https://doi.org/10.4018/978-1-4666-2625-6.ch094
Chicago
Lin, Chad. "Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector." In Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1582-1605. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2625-6.ch094
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