MLA
Cooper, Lynne P.,et al. "Learning about the Organization via Knowledge Management: The Case of JPL." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 2447-2466. http://doi:10.4018/978-1-59904-933-5.ch201
APA
Cooper, L. P., Nash, R. L., Phan, T. T., & Bailey, T. R. (2008). Learning about the Organization via Knowledge Management: The Case of JPL. In Jennex, M. E. (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 2447-2466). IGI Global. http://doi:10.4018/978-1-59904-933-5.ch201
Chicago
Cooper, Lynne P. and Rebecca L. Nash, Tu-Anh T. Phan, and Teresa R. Bailey. "Learning about the Organization via Knowledge Management: The Case of JPL." In Knowledge Management: Concepts, Methodologies, Tools, and Applications. edited by Murray E. Jennex, 2447-2466. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-933-5.ch201
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