MLA
Miller, Les,et al. "Managing Knowledge in Organizational Memory Using Topic Maps." Ubiquitous Developments in Knowledge Management: Integrations and Trends, edited by Murray E. Jennex, IGI Global, 2010, pp. 21-31. http://doi:10.4018/978-1-60566-954-0.ch002
APA
Miller, L., Nilakanta, S., Song, Y., Zhu, L., & Hua, M. (2010). Managing Knowledge in Organizational Memory Using Topic Maps. In Jennex, M. E. (Ed.), Ubiquitous Developments in Knowledge Management: Integrations and Trends (pp. 21-31). IGI Global. http://doi:10.4018/978-1-60566-954-0.ch002
Chicago
Miller, Les and Sree Nilakanta, Yunan Song, Lei Zhu, and Ming Hua. "Managing Knowledge in Organizational Memory Using Topic Maps." In Ubiquitous Developments in Knowledge Management: Integrations and Trends. edited by Murray E. Jennex, 21-31. Hershey, PA: IGI Global, 2010. http://doi:10.4018/978-1-60566-954-0.ch002
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