MLA
Scupola, Ada, et al. "E-Services and the Codification of Informational Services." Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts, edited by Ada Scupola, IGI Global, 2011, pp. 16-29. https://doi.org/10.4018/978-1-60960-607-7.ch002
APA
Scupola, A., Hente, A., & Nicolajsen, H. W. (2011). E-Services and the Codification of Informational Services. In A. Scupola (Ed.), Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts (pp. 16-29). IGI Global. https://doi.org/10.4018/978-1-60960-607-7.ch002
Chicago
Scupola, Ada, Anders Hente, and Hanne Westh Nicolajsen. "E-Services and the Codification of Informational Services." In Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts, edited by Ada Scupola, 16-29. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-607-7.ch002
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