MLA
Bygstad, Bendik. "Some Implementation Challenges of Knowledge Management Systems: A CRM Case Study." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 2334-2344. http://doi:10.4018/978-1-59904-933-5.ch193
APA
Bygstad, B. (2008). Some Implementation Challenges of Knowledge Management Systems: A CRM Case Study. In Jennex, M. E. (Eds.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 2334-2344). IGI Global. http://doi:10.4018/978-1-59904-933-5.ch193
Chicago
Bygstad, Bendik. "Some Implementation Challenges of Knowledge Management Systems: A CRM Case Study." In Knowledge Management: Concepts, Methodologies, Tools, and Applications. edited by Murray E. Jennex, 2334-2344. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-933-5.ch193
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