MLA
Minwir Al-Shammari. "Spotting Environmental Drivers." Customer Knowledge Management: People, Processes, and Technology, IGI Global, 2009, pp.31-61. https://doi.org/10.4018/978-1-60566-258-9.ch002
APA
M. Al-Shammari (2009). Spotting Environmental Drivers. IGI Global. https://doi.org/10.4018/978-1-60566-258-9.ch002
Chicago
Al-Shammari, Minwir. "Spotting Environmental Drivers." In Customer Knowledge Management: People, Processes, and Technology. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-258-9.ch002
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