Technologies for Digital Inclusion: Good Practices Dealing with Diversity

Technologies for Digital Inclusion: Good Practices Dealing with Diversity

Jorge Morato (Carlos III University, Spain), Alejandro Ruiz-Robles (University of Piura, Peru), Sonia Sanchez-Cuadrado (Jot Internet Media, Spain) and Miguel Angel Marzal (Carlos III University, Spain)
DOI: 10.4018/978-1-7998-1207-4.ch002


Digital inclusion proposals are oriented towards specific groups of people. These groups are excluded due to their qualities or lack of them, their attitude, socio-political factors, economic factors, or just by the geographic zone where they live. Since 1999 several strategies have been proposed, either related to educational or technological aspects. The lessons learned are collected with the aim of proposing an adapted model that allows defining a set of good practices. In order to know what technology is the most suited to promote the digital inclusion of each group, multiple variables are analysed. A higher number of variables allow better groups description regarding their context and the relevance of each variable for each group. In this work the authors discuss the dimensions of the group profiles, the factors affecting them, and the infrastructure and software solutions that can change the situation. Finally a simple graphic is proposed to show the dimensions of causes and user groups in order to improve their comparison.
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In 2003, the International Telecommunication Union (ITU), United Nations, national governments and civil society organizations, celebrated the World Summit Information Society (WSIS) in order to prepare the action plans and policies that would help to reduce the inequality in the ICTs access. In fact, countries, and public and private organizations have promoted different initiatives and projects to minimize the e-exclusion. Since 2005, there have been five editions of the WSIS report, presenting initiatives, tools and policies that have been developed by several countries (ITU, 2013). The main projects to avoid e-exclusion are related to each one of the action lines presented in Table 1.

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