MLA
Stowers, Genie N.L. "User Help and Service Navigation Features in Government Websites." E-Government Research: Policy and Management, edited by Donald Norris, IGI Global, 2008, pp. 140-157. https://doi.org/10.4018/978-1-59904-913-7.ch006
APA
Stowers, G. N. (2008). User Help and Service Navigation Features in Government Websites. In D. Norris (Ed.), E-Government Research: Policy and Management (pp. 140-157). IGI Global. https://doi.org/10.4018/978-1-59904-913-7.ch006
Chicago
Stowers, Genie N.L. "User Help and Service Navigation Features in Government Websites." In E-Government Research: Policy and Management, edited by Donald Norris, 140-157. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-913-7.ch006
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