Reviews and Testimonials
This book suggests enterprise resource planning (ERP) frameworks for the academic sector and looks at their applications for improving teaching, learning, and student-related services. International contributors are experts in diverse areas such as computer simulation, education, knowledge management, information and communication technology, and industrial economics. They address major themes such as process automation, reduction of process cycle time, and better service to all stake-holders. Section 1 deals with management and administration, with chapters on topics such as virtual and interactive learning, and ICT for education in developing countries. Section 2, on knowledge management, explores areas including ontology-based educational information systems. Section 3 looks at ERP adoption and implementation, using the example of business process simulations in academia, and section 4 addresses customer relationship management with ERP. The last section offers case studies on course and curriculum development with ERP.
– Book News Inc. Portland, OR