Information and communication technologies (ICTs) are key elements supporting the growth of e-government initiatives. Public administration refers to the products and procedures that the government implements to interact with its constituents: citizens, businesses, employees, and other governments. To address the needs of these different constituents, a wide variety of government services are necessary. This chapter examines the impact of e-government on public administration from both the constituent and service perspectives. The chapter presents a holistic view of both challenges and advantages of implementing e-government in the area of public administration.
Key Terms in this Chapter
Early Adopters: Refers to the population of users that are among the first to purchase or use a new technology.
Internet: Public network of computers, including servers and client machines.
Intranet: Private network of computers supporting a business or organization.
Innovation: A product, process or idea that is perceived as novel to the user or audience.
E-Government: Government functions and services administered to citizens, businesses, employees and other government agencies via the use of the Internet. The four main categories are: government to citizens (G2C); government to businesses (G2B); government to employees (G2E); and government to government (G2G).
Laggards/LateAdopters: Refers to the population of users that adopt an innovation at a much later time.
Public administration: Refers to the products and procedures that the government implements to interact with its constituents: citizens, businesses, employees and other governments.