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What is Hard-Soft Gap

Encyclopedia of Information Science and Technology, Third Edition
Refers to the difference between the actual , rational design of a technology (hard) adopted within a project and the actuality of the social context , namely people, culture, politics, etc., within which the system operates (soft).
Published in Chapter:

Analysing E-Government Project Success and Failure Using the Design-Actuality Gap Model

Shefali Virkar (University of Oxford, UK)
Copyright: © 2015 | Pages: 9
DOI: 10.4018/978-1-4666-5888-2.ch316
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