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What is Preventive Service System

Encyclopedia of Information Science and Technology, Third Edition
An automated system that prevents service failures and outages or corrects them before they affect customers. A preventive service system aims at preventing negative service-related experience from customers and thereby sustains their positive customer satisfaction.
Published in Chapter:
Constructing New Venues for Service Improvements Using the Architecture of Preventive Service Systems
Elad Harison (Shenkar College of Engineering and Design, Israel) and Ofer Barkai (Shamoon College of Engineering, Israel)
Copyright: © 2015 |Pages: 10
DOI: 10.4018/978-1-4666-5888-2.ch696
Full Text Chapter Download: US $37.50 Add to Cart
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