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What is Service Outage

Encyclopedia of Information Science and Technology, Third Edition
Discontinuity in the provision of a service due to local or systematic failures of the service provision infrastructure. Reduction of the total number and duration of service outages can be achieved by the implementation of preventive service systems.
Published in Chapter:
Constructing New Venues for Service Improvements Using the Architecture of Preventive Service Systems
Elad Harison (Shenkar College of Engineering and Design, Israel) and Ofer Barkai (Shamoon College of Engineering, Israel)
Copyright: © 2015 |Pages: 10
DOI: 10.4018/978-1-4666-5888-2.ch696
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