Introducing Knowledge Management as Both Desirable and Undesirable ProcessesFrank Land (London School of Economics and Political Science, UK), Urooj Amjad (London School of Economics, UK) and Sevasti-Melissa Nolas (London School of Economics, UK)
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DOI: 10.4018/978-1-59904-931-1.ch045
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MLA
Land, Frank, Urooj Amjad and Sevasti-Melissa Nolas. "Introducing Knowledge Management as Both Desirable and Undesirable Processes." Encyclopedia of Knowledge Management, Second Edition. IGI Global, 2011. 473-481. Web. 23 May. 2013. doi:10.4018/978-1-59904-931-1.ch045
APA
Land, F., Amjad, U., & Nolas, S. (2011). Introducing Knowledge Management as Both Desirable and Undesirable Processes. In D. Schwartz, & D. Te'eni (Eds.), Encyclopedia of Knowledge Management, Second Edition (pp. 473-481). Hershey, PA: Information Science Reference. doi:10.4018/978-1-59904-931-1.ch045
Chicago
Land, Frank, Urooj Amjad and Sevasti-Melissa Nolas. "Introducing Knowledge Management as Both Desirable and Undesirable Processes." In Encyclopedia of Knowledge Management, Second Edition, ed. David Schwartz and Dov Te'eni, 473-481 (2011), accessed May 23, 2013. doi:10.4018/978-1-59904-931-1.ch045
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  | | TopAbstractKnowledge management (KM), as a topic for academic research and practical implementation, has had a short history dating back only to the early 1990s. Due to knowledge management’s recent debut as we know it, it is not surprising that much of the writing and research on the subject is controversial. In this article we note the need of a critical awareness of desirable and undesirable shades of knowledge management processes (Land, Nolas, & Amjad, 2005). TopComplete Chapter List
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Reset | 1. |
Tom Butler (University College Cork, Ireland)
Under the influence of Enlightenment epistemological thought, the social sciences have exhibited a distinct tendency to prefer deterministic1 explanations of social...
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| 2. |
Leon Sterling (University of Melbourne, Australia)
In our social world, an agent is a person that performs some task on your behalf. This concept of agent has existed for thousands of years. For example, some Biblica...
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| 3. |
Scott Paquette (University of Maryland, USA)
In recent years, the field of knowledge management has built a large foundational research base concentrating on the identification, acquisition, transfer and storag...
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| 4. |
Kam Hou Vat (University of Macau, China)
This article investigates an organizational approach to knowledge sharing (Ludema, Whitney, Mohr, & Griffin, 2003; Thatchenkery, 2005) based on the positive change p...
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| 5. |
David Schwartz (Bar-Ilan University, Israel)
Defining and understanding knowledge is a rather broad and open-ended pursuit. We can narrow it considerably by stating that we are interested in defining and unders...
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| 6. |
Keith L. Lindsey (Trinity University, USA)
Barriers to knowledge sharing continue to thwart organizational efforts to identify knowledge, manage its flow, and effectively integrate its use in organizational d...
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| 7. |
Barry E. Atkinson (Monash University, Australia), Frada Burstein (Monash University, Australia)
Knowledge of past activities, discoveries, and events is applied by businesses to support everyday operations in much the same manner that human beings use their per...
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| 8. |
Sueh Ing Su (Swinburne University of Technology (Sarawak Campus), Malaysia), Raymond Chiong (Swinburne University of Technology - Sarawak Campus, Malaysia)
With the rapid advancement of both business techniques and technologies in recent years, knowledge has become an important and strategic asset that determines the su...
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| 9. |
Alfs T. Berztiss (University of Pittsburgh, USA)
The dependence of any organization on knowledge management is clearly understood. Actually, we should distinguish between knowledge management (KM) and knowledge eng...
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| 10. |
Gabriel Cepeda-Carrion (University of Seville, Spain)
Knowledge management has been proposed as a fundamental strategic process and the only sustainable competitive advantage for firms (Grant, 1996; Davenport, 1998). A...
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| 11. |
Kevin R. Parker (Idaho State University, USA), Philip S. Nitse (Idaho State University, USA)
Knowledge management (KM) is the process through which organizational performance is improved through better management of corporate knowledge. Its goal is to improv...
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| 12. |
Viviane Cunha Farias da Costa (Federal University of Rio de Janeiro (COPPE/PESC/UFRJ), Brazil), Jonice Oliveira (Federal University of Campina Grande, Brazil), Jano Moreira de Souza (Federal University of Rio de Janeiro – UFRJ, Brazil)
In today’s corporate surroundings, business organizations are facing increasingly complex and volatile circumstances, characterized by rapid change. More and more, k...
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| 13. |
Syed Z. Shariq (Stanford University, USA), Morten Thanning Vendelo (Copenhagen Business School, Denmark)
When people solve complex problems they bring knowledge and experience to the situation, and they create, use and share tacit knowledge. Knowing how context emerges...
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| 14. |
Rose Dieng-Kuntz (INRIA, ACACIA Project, France)
An organization is made up of people interacting for common objectives, in a given structure (may be rather formal in the case of a company, an administration, or an...
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| 15. |
Shiraj Khan (University of South Florida (USF), USA), Auroop R. Ganguly (Oak Ridge National Laboratory, USA), Amar Gupta (University of Arizona, Tucson, USA)
Business forecasts and predictive models are rarely perfect. A paraphrase of the Nobel winning physicist Neils Bohr is apt in this context: Prediction is difficult,...
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| 16. |
George Tovstiga (University of Reading, UK), Len Korot (Institute for Global Management, USA), Leo-Paul Dana (University of Canterbury, New Zealand), Gerard McElwee (University of Lincoln, UK)
Entrepreneurship, supported by continual innovation, is central to those economies regions and businesses which want to maintain competitive edge (Atherton, 2006). B...
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| 17. |
Scott Paquette (University of Toronto, Canada)
As companies begin to develop competence in managing internal knowledge and applying it towards achieving organizational goals, they are setting their sights on new...
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| 18. |
Simona Colucci (Politecnico di Bari, Italy), Tommaso Di Noia (Politecnico di Bari, Italy), Eugenio Di Sciascio (Politecnico di Bari, Italy), Francesco M. Donini (Universitá della Tuscia, Italy), Marina Mongiello (Politecnico di Bari, Italy)
Resource retrieval addresses the problem of finding best matches to a request among available resources, with both the request and the resources described with respe...
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| 19. |
Roberta Cuel (University of Verona, Italy), Paolo Bouquet (University of Verona, Italy), Matteo Bonifacio (University of Verona, Italy)
In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have moved from hierar...
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| 20. |
Karen L. Corral (Arizona State University, USA), Ryan C. LaBrie (Seattle Pacific University, USA), Robert D. St. Louis (Arizona State University, USA)
A large portion of the knowledge of most organizations is contained in electronic documents. For users to get pertinent information from the accumulation of stored d...
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| 21. |
Matteo Cristani (University of Verona, Italy), Roberta Cuel (University of Verona, Italy)
In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with respect to the specif...
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| 22. |
Giovanni M. Sacco (Università di Torino, Italy)
End-user interactive access to complex information is one of the key functionalities of knowledge management systems. Traditionally, access paradigms have focused on...
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| 23. |
It is not a new idea that knowledge plays an important role in the economy, nor is it a new fact. However, the degree to which knowledge is now generated and exploit...
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| 24. |
Shyamala C. Sivakumar (Saint Mary’s University, Canada)
Today, most organizations need to extend lifelong learning opportunities to their employees in order to be successful in an increasingly competitive global marketpla...
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| 25. |
Z. M. Ma (Northeastern University, China)
In recent years, greater global competition is pressuring organizations to produce industrial products with the shortest possible lead times, high quality, and lowes...
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| 26. |
Jeremy Aarons (Monash University, Australia)
This article surveys and explores the relationship between epistemology and knowledge management (KM). Epistemology is the branch of philosophy concerned with the na...
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| 27. |
Forrest Shull (Fraunhofer Center for Experimental Software Engineering, U), Raimund Feldmann (Fraunhofer Center for Experimental Software Engineering, USA), Michelle Shaw (Fraunhofer Center for Experimental Software Engineering, USA), Michelle Lambert (Consultant)
For capturing and transferring knowledge between different projects and organizations, the concept of a Best Practice is commonly used. A similar but more general co...
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| 28. |
Kostas Ergazakis (National Technical University of Athens, Greece), Kostas Metaxiotis (National Technical University of Athens, Greece), Emmanouil Ergazakis (National Technical University of Athens, Greece)
Nowadays, knowledge is considered as one of the most valuable assets of an enterprise which has to be managed efficiently and effectively in order to gain a competit...
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| 29. |
Rafael Andreu (IESE Business School, University of Nevarra, Spain), Sandra Sieber (IESE Business School, University of Nevarra, Spain)
In this article we discuss how knowledge and learning contribute to developing sustainable competitive advantages in firms. We argue that effective knowledge managem...
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| 30. |
Jeroen Kraaijenbrink (University of Twente, The Netherlands), Fons Wijnhoven (University of Twente, The Netherlands)
As an academic field, knowledge management has concentrated on the creation, storage, retrieval, transfer, and application of knowledge within organizations, while u...
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| 31. |
Christie M. Fuller (Oklahoma State University, USA), Rick L. Wilson (Oklahoma State University, USA)
Neural networks (NN) as classifier systems have shown great promise in many problem domains in empirical studies over the past two decades. Using case classification...
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| 32. |
Helen Hasan (University of Wollongong, Australia)
A natural consequence of the advance of human knowledge is an increase in the complexity of business, government and social organisations, supported and integrated b...
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| 33. |
Susan Imberman (City University of New York, USA), Abdullah Uz Uz Tansel (Bilkent University, Turkey)
With the advent of mass storage devices, databases have become larger and larger. Point-of-sale data, patient medical data, scientific data, and credit card transact...
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| 34. |
Suzanne Zyngier (La Trobe University, Australia)
Despite the more than 25 years since Nonaka wrote the Knowledge Creating Company in the Harvard Business Review (1991) there are still many barriers to implementatio...
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| 35. |
Kostas Metaxiotis (National Technical University of Athens, Greece)
The healthcare environment is changing rapidly, and effective management of the knowledge base in this area is an integral part of delivering high-quality patient ca...
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| 36. |
Nicolas Prat (ESSEC Business School, France)
Knowledge management (KM) is a multidisciplinary subject, with contributions from such disciplines as information systems (IS) and information technology (IT), strat...
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| 37. |
Iris Reychav (Bar-Ilan University, Israel), Jacob Weisberg (Bar-Ilan University, Israel)
Growing competitiveness, joined with the frequently occurring technological changes in the global age, raise the importance of human capital in the organization, as...
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| 38. |
Hamid R. Ekbia (University of Redlands, USA), Noriko Hara (Indiana University, USA)
The role of incentives in organizational behavior has long been recognized and studied (Whyte, 1955; Hertzberg, 1959). This role becomes ever more paramount in knowl...
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| 39. |
Dianne Hall (Auburn University, USA), David Croasdell (University of Nevada, Reno, USA)
In order to manage knowledge and operate successfully in today’s information-intensive business environments, various organizational forms have emerged (e.g., Mintzb...
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| 40. |
Thomas Hadrich (Martin-Luther-University Halle-Wittenberg, Germany), Ronald Maier (Martin-Luther-University Halle-Wittenberg, Germany)
Modeling is a key task in order to analyze, understand, and improve business processes and organizational structures, and to support the design, implementation, and...
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| 41. |
Doron Tauber (Bar-Ilan University, Israel), David G. Schwartz (Bar-Ilan University, Israel)
Information systems research has clearly recognized that knowledge management systems (KMSs) have different characteristics and requirements than those of a classic...
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| 42. |
Dongming Xu (University of Queensland, Australia), Huaiqing Wang (City University of Hong Kong, Hong Kong)
Knowledge management (KM) and e-learning are two concepts that address the requirements of lifelong learning. Over the past several years, there has been an increasi...
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| 43. |
H Hsu (Southern Illinois University, USA, Southern Illinois University, USA)
Today’s economy is characterized by a rapid rate of change, globalization, and knowledge-intensive products. This makes knowledge management (KM) vital to organizati...
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| 44. |
Gil Ariely (University of Westminster, UK, and Interdisciplinary Center Herzliya, Israel)
Knowledge management (KM) and intellectual capital (IC) are not one and the same, and although some overlap is apparent, the relationship is far from trivial and req...
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| 45. |
Frank Land (London School of Economics and Political Science, UK), Urooj Amjad (London School of Economics, UK), Sevasti-Melissa Nolas (London School of Economics, UK)
Knowledge management (KM), as a topic for academic research and practical implementation, has had a short history dating back only to the early 1990s. Due to knowled...
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| 46. |
Elayne Coakes (University of Westminster, UK), Steve Clarke (University of Hull Business School, UK)
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in t...
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| 47. |
Geraldine Ryan (University College Cork, Ireland), Edward Shinnick (University College Cork, Ireland)
The role and importance of knowledge in economic development is a theme that can be traced back to writers such as Adam Smith, Karl Marx and Joseph Schumpeter. These...
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| 48. |
Ronald E. Goldsmith (Florida State University, USA), Kishore Gopalakrishna Pillai (Leeds University, UK)
The purpose of this article is to describe the concept of knowledge calibration within the context of knowledge management. Knowledge calibration is a concept borrow...
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| 49. |
Ettore Bolisani (University of Padua, Italy), Enrico Scarso (University of Padua, Italy)
The notion of networks in business, i.e. structures of heterogeneous relationships between firms interacting for business purposes (Todeva, 2006), is not new in the...
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| 50. |
M.J. Eppler (University of Lugano, Switzerland)
Communicating professional knowledge is a key activity for today’s specialized workforce. The efficient and effective transfer of experiences, insights, and know-how...
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| 51. |
Nilmini Wickramasinghe (Illinois Institute of Technology, USA)
Knowledge management (KM) is a newly emerging approach aimed at addressing today’s business challenges to increase efficiency and efficacy of core business processes...
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| 52. |
Steven Woods (Boeing Phantom Works, USA), Stephen R. Poteet (Boeing Phantom Works, USA), Anne Kao (Boeing Phantom Works, USA), Lesley Quach (Boeing Phantom Works, USA)
While there are many aspects to managing corporate knowledge, one key issue is how to disseminate corporate documents with appropriate context. Upon finding an artic...
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| 53. |
Vincent M. Ribière (New York Institute of Technology, USA), Juan A. Román (National Aeronautics and Space Administration (NASA), USA)
Various models and frameworks have been used to represent the flows of knowledge in an organization. The first and most popular of these remains the spiraling SECI (...
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| 54. |
Dov Te’eni (Tel-Aviv University, Israel)
All organizations depend on communication, namely the exchange of information with the sender’s intent that the message be understood and considered by the receivers...
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| 55. |
Marco Paukert (Fraunhofer Institut für Integrierte Publikations–und Informationssysteme, Germany), Claudia Niederée (Fraunhofer Institut für Integrierte Publikations–und Informationssysteme, Germany), Matthias Hemmje (FernUniversität Hagen, Germany)
The success of industrial and scientific research has always been dependent on new discoveries and innovations, but tighter budgets and increasing global competition...
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| 56. |
Hans Berends (Eindhoven University of Technology, The Netherlands), Hans van der Bij (Eindhoven University of Technology, The Netherlands), Mathieu Weggeman (Eindhoven University of Technology, The Netherlands)
In most organizations, specialized knowledge is dispersed over organization members (Tsoukas, 1996). Organization members have different educational backgrounds and...
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| 57. |
César Camisón (Universitat Jaume I, Spain), Beatriz Forés (Universitat Jaume I, Spain), María Eugenia Fabra (Universitat Jaume I, Spain)
According to the Knowledge-Based View, knowledge integration is one of the main capabilities that organizations must possess in today’s markets. In some high-tech in...
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| 58. |
Enrico Scarso (University of Padova, Italy), Ettore Bolisani (University of Padova, Italy)
Since knowledge is increasingly regarded as the central source of competitive advantage, a “cognitive” interpretation of business activities becomes vital. With rega...
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| 59. |
Antonio Badia (University of Louisville, USA)
At the end of the Cold War, the Intelligence situation (characterized in the past by a confrontation among equals and information scarcity) changed radically to the...
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| 60. |
Eduardo Rodriguez (IQAnalytics, Canada), John S. Edwards (Aston Business School, UK)
This article takes the perspective that risk knowledge and the activities related to RM practice can benefit from the implementation of KM processes and systems, to...
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| 61. |
Brook Manville (Brook Manville, LLC)
We begin our discussion with the predictable qualification about definition and scope. The non-profit sector (also called, variously, the citizen sector, social sect...
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| 62. |
Kathleen E. Greenaway (Ryerson University, Canada), David C.H. Vuong (Queen’s University, Canada)
Charities, also called voluntary-service not-forprofit organizations (VSNFP), play a vital role in modern societies by addressing needs and providing services that b...
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| 63. |
Dieter Fink (Edith Cowan University, Australia), Georg Disterer (Hannover University of Applied Sciences and Arts, Germany)
For professional service firms, such as consultants, accountants, lawyers, architects, and engineers, knowledge is a capacity to act. Knowledge can be used to take a...
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| 64. |
Guy Boy (EURISCO International, France), Yvonne Barnard (EURISCO International, France)
Knowledge management in the design of safety-critical systems addresses the question of how designers can share, capitalize, and reuse knowledge in an effective and...
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| 65. |
John Sparrow (Birmingham City University, UK)
In Europe, USA, Japan, Korea & Taiwan, which account for nearly 75% of the world’s economic output, SME’s contribute between 50-75% of the countries’ GDP. Developing...
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| 66. |
Maris G. Martinsons (City University of Hong Kong, Hong Kong), Robert M. Davison (City University of Hong Kong, Hong Kong)
With over a billion people living in the People’s Republic of China, it should not be surprising that Chinese businesses have traditionally relied on an abundance of...
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| 67. |
Panjak Kamthan (Concordia University, Canada), Terrill Fancott (Concordia University, Canada)
The reliance on the knowledge garnered from past experience can be crucial for solving problems that occur in any development (Pólya, 1945). A pattern (Buschmann, He...
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| 68. |
Clyde W. Holsapple (University of Kentucky, USA), K. D. Joshi (Washington State University, USA)
Many definitions of ontology are posited in the literature (see Guarino, 2004). Here, we adopt Gruber’s (1995) view which defines ontologies as simplified and explic...
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| 69. |
Raul M. Abril (Universitat Pompeu Fabra, Spain)
This chapter is designed to serve as a comprehensive introduction to a few aspects of knowledge management (KM) practices of particular relevance for temporal knowle...
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| 70. |
Frank Land (London School of Economics and Political Science, UK), Urooj Amjad (London School of Economics and Political Science, UK), Sevasti-Melissa Nolas (London School of Economics and Political Science, UK)
Knowledge management (KM), as a topic for academic research and practical implementation, has had a short history dating back only to the early 1990s. Due to knowled...
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| 71. |
Mark E. Nissen (Naval Postgraduate School, USA), Raymond E. Levitt (Stanford University, USA)
Systematic development of new knowledge is as important in the developing field of knowledge management (KM) as in other social science and technological domains. Ca...
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| 72. |
Rodrigo Baroni de Carvalho (FUMEC University, Brazil), Marta Arau´jo Tavares Ferreira (Federal University of Minas Gerais (UFMG), Brazil)
Due to the vagueness of the concept of knowledge, the software market for knowledge management (KM) seems to be quite confusing. Technology vendors are developing di...
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| 73. |
Clyde W. Holsapple (University of Kentucky, USA), Kiku Jones (University of Tulsa, USA)
Knowledge-based organizations (Holsapple & Whinston, 1987; Paradice & Courtney, 1989; Bennet & Bennet, 2003) are intentionally concerned with making the best use of...
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| 74. |
Murray E. Jennex (San Diego State University, USA)
Alavi and Leidner (2001, p. 114) defined knowledge management systems (KMSs) as “IT-based systems developed to support and enhance the organizational processes of kn...
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| 75. |
Murray E. Jennex (San Diego State University, USA)
What does it take to build a successful knowledge management system (KMS)? Knowing the essential success factors is useful as it provides researchers and practitione...
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| 76. |
Ronald Maier (Martin-Luther-University Halle-Wittenberg, Germany), Thomas Hadrich (Martin-Luther-University Halle-Wittenberg, Germany)
Knowledge management systems (KMSs) are seen as enabling technologies for an effective and efficient knowledge management (KM). However, up to date the term knowledg...
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| 77. |
This article deals with Knowledge Management under Coopetition and, in this context, illustrates the concept of Coopetitive Learning and Knowledge Exchange Networks...
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| 78. |
We proposed to frame the discussion of Knowledge Management (KM) strategies by six basic strategic dilemmas that challenge companies and managers. The six dilemmas a...
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| 79. |
Daniel L. Davenport (University of Kentucky Chandler Medical Center, USA), Clyde W. Hosapple (University of Kentucky, USA)
An important endeavor within the field of knowledge management (KM) is to better understand the nature of knowledge organizations. These are variously called knowled...
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| 80. |
Jörg Rech (Fraunhofer Institute for Experimental Software Engineering, Germany), Raimund L. Feldmann (Fraunhofer USA, Center for Experimental Software Engineering, USA), Eric Ras (Fraunhofer Institute for Experimental Software Engineering, Germany)
Knowledge patterns are one way to formalize and describe lessons learned and best practices (i.e., proven experiences) about structuring knowledge, the design of KM...
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| 81. |
Rajesh Natarajan (Indian Institute of Management Lucknow (IIML), India), B. Shekar (Indian Institute of Management Lucknow (IIML), India)
Knowledge management (KM) transforms a firm’s knowledge-based resources into a source of competitive advantage. Knowledge creation, a KM process, deals with the conv...
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| 82. |
Roy Williams (University of Portsmouth, UK)
Knowledge is defined in many different ways in different cultures (Nonaka, 1994, Burrows et al., 2005), and the question is whether knowledge should be seen: as an o...
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| 83. |
Atreyi Kankanhalli (National University of Singapore, Singapore), Bernard C.Y. Tan (National University of Singapore, Singapore), Kwok-Kee Wei (City University of Hong Kong, Hong Kong)
In a knowledge-based economy, organizations find it difficult to compete based upon the individual knowledge of a few organizational members. This provides the ratio...
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| 84. |
Gian Piero Zarri (University of Paris IV/Sorbonne, France)
In 1982, Allen Newell introduced the “knowledge level” principle (Newell, 1982) and revolutionized the traditional way of conceiving the relationships between knowle...
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| 85. |
Pankaj Kamthan (Concordia University, Canada), Hsueh-Ieng Pai (Concordia University, Canada)
The reliance on past experience and expertise is critical to any development. Patterns are a reusable form of knowledge gained by experts in solving problems that oc...
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| 86. |
Ilan Oshri (Erasmus University Rotterdam, The Netherlands)
Knowledge reuse is the process through which knowledge is captured, validated, stored, and retrieved. Through the reuse of knowledge, organizations may exploit inter...
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| 87. |
William R. King (University of Pittsburgh, USA)
Knowledge sharing (KS) is critical to organizations that wish to use their knowledge as an asset to achieve competitive advantage. Knowledge management systems (KMSs...
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| 88. |
Carolyn McKinnell Jacobson (Marymount University, USA)
As Peter Drucker (2000) has pointed out, the foundation of the 21st century organization is no longer money or capital or even technology; it is knowledge. In order...
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| 89. |
Chad Saunders (University of Calgary, Canada)
Given the reliance on knowledge-based resources over traditional assets, the professional context serves as a heightened environment in which to investigate knowledg...
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| 90. |
Rick L. Wilson (Oklahoma State University, USA), Peter A. Rosen (University of Evansville, USA), Mohammad Saad Al-Ahmadi (Oklahoma State University, USA)
Considerable research has been done in the recent past that compares the performance of different data mining techniques on various data sets (e.g., Lim, Low, & Shih...
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| 91. |
Kam Hou Vat (University of Macau, Macau)
The last decade of the 20th century saw explosive growth in discussions about knowledge—knowledge work, knowledge management, knowledge-based organizations, and the...
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| 92. |
William R. King (University of Pittsburgh, USA)
The term knowledge transfer (KT) is often used in a generic sense to include any exchange of knowledge between or among individuals, teams, groups, or organizations,...
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| 93. |
Franz Hofer (Graz University of Technology, Austria)
Many policy makers and researchers consider knowledge transfer between academia and industry as one of the most promising measures to strengthen economic development...
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| 94. |
Martin J. Eppler (University of Lugano, Switzerland), Remo A. Burkhard (University of St. Gallen, Switzerland)
Making knowledge visible so that it can be better accessed, discussed, valued, or generally managed is a longstanding objective in knowledge management (see Sparrow,...
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| 95. |
Irena Ali (Department of Defence, Australia), Leoni Warne (University of Canberra, Australia), Celina Pascoe (Department of Defence, Australia)
In work life, socially based learning occurs all the time. We learn from interactions between peers, genders, functional groups, and across hierarchies, and it happe...
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| 96. |
George Tsekouras (University of Brighton, UK), George Roussos (University of London, UK)
The value of knowledge assets in creating competitive advantage and subsequently wealth through innovation has never been greater (Teece, 1998). It is increasingly b...
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| 97. |
J. Grant (Towson University, USA), J. Minker (University of Maryland at College Park, USA)
Knowledge bases (KBs) must be able to capture a wide range of situations. One must be able to represent and answer questions regarding indefinite information where i...
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| 98. |
Roy Williams (University of Portsmouth, UK)
Complex Adaptive Systems, for our purposes, are social systems that that evolve and display new, emergent properties, and self-organizing behavior of their component...
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| 99. |
Zuopeng (Justin) Zhang (State University of New York at Plattsburgh, USA)
The development of Internet technologies and Web 2.0 has created tremendous opportunities for Knowledge Management (KM) (Johnston 2008). Among the new directions of...
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| 100. |
Salvatore Parise (Babson College, USA)
Public and private-based organizations are increasingly relying on collaboration—the coordination of two or more individuals, groups or companies working together to...
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| 101. |
John Zeleznikow (Victoria University, Australia)
Legal practice is primarily concerned with the transfer of legal knowledge from practitioners or clients. Whilst lawyers may draft contracts and make representations...
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| 102. |
Duncan Shaw (Aston University, UK)
During group meetings it is often difficult for participants to effectively: share their knowledge to inform the outcome; acquire new knowledge from others to broade...
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| 103. |
William M. Farmer (McMaster University, Canada)
Mathematical knowledge is significantly different from other kinds of knowledge. It is abstract, universal, highly structured, extraordinarily interconnected, and of...
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| 104. |
Uday Kulkarni (Arizona State University, USA), Ronald Freeze (Arizona State University, USA)
As business professionals know, creating awareness of a problem and its impact is a critical first step toward the resolution of the problem. That which does not get...
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| 105. |
Juan C. Real (Pablo de Olavide University, Spain), Antonio Leal (University of Seville, Spain), Jose L. Roldan (University of Seville, Spain)
The traditional way of measuring learning as a result has been through the so-called learning and experience curves. The learning curves, developed within the produc...
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| 106. |
Ciara Heavin (National University of Ireland, Cork, Ireland), Karen Neville (National University of Ireland, Cork, Ireland)
In an economic environment where organizations have been forced to take a step back and reevaluate their core competencies and ability to innovate, organizational kn...
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| 107. |
Daniel Andriessen (INHolland University of Applied Sciences, The Netherlands)
Knowledge management is about the management of knowledge. Therefore many texts on knowledge management (KM) start with trying to explain or define what knowledge is...
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| 108. |
R. William Maule (Naval Postgraduate School, USA)
Knowledge is a critical component of military operations, and the military has been an early adopter of knowledge management (KM) technologies. Significant events in...
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| 109. |
Ju¨rgen Kai-Uwe Brock (University of Strathclyde, UK), Yu Josephine Zhou (International University of Applied Science, Bad Honnef-Bonn., Germany)
Firms are consumers, producers, managers, and distributors of information (Egelhoff, 1991; Casson, 1996) and as such a repository of productive knowledge (Winter, 19...
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| 110. |
Volker Derballa (University of Augsburg, Germany), Key Pousttchi (University of Augsburg, Germany)
Whereas knowledge management (KM) has gained much attention in the field of management science and practice as the eminent source of competitive advantage (e.g., Dav...
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| 111. |
Volker Derballa (University of Augsburg, Germany), Key Pousttchi (University of Augsburg, Germany)
IT support for knowledge management (KM) is a widely discussed issue. Whereas an overemphasis on technology is often criticized, the general consensus is that a well...
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| 112. |
Paul H.J. Hendriks (Radboud University Nijmegen, The Netherlands), Ce´lio A.A. Sousa (Radboud University Nijmegen, The Netherlands)
The importance of motivation in knowledge management (KM) debates is now generally acknowledged. Motivation affects the overall quality of knowledge used and produce...
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| 113. |
Patrick S.W. Fong (The Hong Kong Polytechnic University, Hong Kong)
Knowledge in designing a product or rendering a service does not form a complete and coherent body of knowledge that can be precisely documented or even articulated...
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| 114. |
Franc¸ois Pachet (Sony CSL - Paris, France)
Is music a form of knowledge? Probably not, even if music is undoubtedly an important part of our cultural heritage. Music is not a type of knowledge, at least in fi...
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| 115. |
Dave Snowden (The Cynefin Centre, UK)
Narrative or the use of stories is an ancient discipline. Our ancestors evolved the ability to see the world through a set of abstractions, and thereby enabled the d...
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| 116. |
Dov Dori (Technion, Israel Institute of Technology, Israel and Massachusetts Institute of Technology, USA)
Capturing the knowledge about existing systems and analysis and design of conceived systems requires an adequate methodology, which should be both formal and intuiti...
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| 117. |
William Buchholz (Bentley College, USA)
An ontology comprises the explicitly articulated and shared concepts of a knowledge community or domain. These concepts are arranged formally in a taxonomy and are g...
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| 118. |
Fons Wijnhoven (University of Twente, The Netherlands)
The differences between the paradigms of knowledge management (KM) and operations management are huge. Whereas KM is rooted in the disciplines of human relations, so...
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| 119. |
Gil Ariely (University of Westminster, UK and Interdisciplinary Center Herzliya, Israel)
This article intends to cover operational-knowledge management (KM) as implemented in the military. In particular, it is based on experience and published examples f...
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| 120. |
N. A.D. Connell (University of Southampton, UK)
In this article we consider some of the ways in which narrative approaches might contribute towards a better understanding of organisational knowledge management. Th...
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| 121. |
Eyal Yaniv (Bar-Ilan University, Israel), David G. Schwartz (Bar-Ilan University, Israel)
Attention is a term commonly used in education, psychiatry, and psychology. Attention can be defined as an internal cognitive process by which one actively selects e...
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| 122. |
Kees Boersma (Vrije Universiteit Amsterdam, The Netherlands), Sytze Kingma (Vrije Universiteit Amsterdam, The Netherlands)
In this article, we will, after reviewing the literature, analyze the cultural dimension of Intranets as knowledge management tools within organizations. Intranet is...
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| 123. |
Ian Douglas (Florida State University, USA)
Knowledge management is one of several humanoriented interventions (such as training, human factors design, automation, and human resources management) that are targ...
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| 124. |
Jean-Yves Fortier (University of Picardie Jules Verne, France), Gilles Kassel (University of Picardie Jules Verne, France)
The main subject tackled in this article is the use of knowledge technologies to develop corporate memories or (stated more generally) “organizational memories” (OMs...
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| 125. |
Paul H.J. Hendriks (Radboud University Nijmegen, The Netherlands)
For many decades, organization scientists have paid considerable attention to the link between knowledge and organization structure. An early contributor to these di...
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| 126. |
Torgeir Dingsoyr (SINTEF Information and Communication Technology, Norway)
Postmortem reviews are collective learning activities which can be organized for projects either when they end a phase or are terminated. The main motivation is to r...
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| 127. |
Glenn Munkvold (Norwegian University of Science and Technology, Norway)
For organisations, the tension between integration and specialisation has become a key issue as the knowledge of work is becoming increasingly fragmented through spe...
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| 128. |
G. Scott Erickson (Ithaca College, USA), Helen N. Rothberg (Marist College, USA)
In tandem with the growth in knowledge management (KM) interest and practice over the past twenty years, competitive intelligence (CI) activities have also mushroome...
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| 129. |
Raul M. Abril (Universitat Pompeu Fabra, Spain)
The literature on quality of data, information and knowledge has a tendency to focus on the measurement aspects of such constructs. This implies some emphasis on sca...
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| 130. |
Gian Piero Zarri (University Paris Est and LISSI Laboratory, France)
As Web-based content becomes an increasingly important knowledge management resource, Webbased technologies are developing to help harness that resource in a more ef...
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| 131. |
Nelson K. Y. Leung (RMIT International University Vietnam, Vietnam)
In the past two decades, the widespread application of Information Technology (IT) has resulted in majority of organizational activities being automated and computer...
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| 132. |
Gian Piero Zarri (University Paris Est and LISSI Laboratory, France)
A big amount of important, ‘economically relevant’ information, is buried into unstructured, multimedia ‘narrative’ resources. This is true, e.g., for most of the co...
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| 133. |
Kerry Tanner (Monash University, Australia)
In the intellectual capital and knowledge management (KM) literatures, emotional capital has been a neglected dimension. From the late 1980s into the 1990s, there wa...
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| 134. |
Irma Becerra-Fernandez (Florida International University, USA), Rajiv Sabherwal (University of Missouri at St. Louis, USA)
Rapid changes in the field of KM have to a great extent resulted from the dramatic progress we have witnessed in the field of information and communication technolog...
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| 135. |
Rick L. Wilson (Oklahoma State University, USA), Peter A. Rosen (University of Evansville, USA), Mohammad Saad Al-Ahmadi (Oklahoma State University, USA)
Knowledge management (KM) systems are quite diverse, but all provide increased access to organizational knowledge, which helps the enterprise to be more connected, a...
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| 136. |
S. Upadhyaya (University at Buffalo, USA), H. Raghav Rao (University at Buffalo, USA), G. Padmanabhan (GE Transportation Systems, USA)
As the world is getting more and more technology savvy, the collection and distribution of information and knowledge need special attention. Progress has been made o...
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| 137. |
Fernando Ferri (Istituto di Ricerche sulla Popolazione e le Politiche Sociali - CNR, Italy), Patrizia Grifoni (Istituto di Ricerche sulla Popolazione e le Politiche Sociali - CNR, Italy)
A sketch is a schematic representation of an image containing a set of objects or concepts. When people need to express and communicate a new idea, they often sketch...
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| 138. |
Daniel L. Davenport (University of Kentucky Chandler Medical Center, USA), Clyde W. Hosapple (University of Kentucky, USA)
Organizations have capabilities for creating and sharing knowledge (intellectual capital) that give them their distinctive advantage over other institutional arrange...
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| 139. |
David J. Dekker (Radboud University Nijmegen, The Netherlands), Paul H.J. Hendriks (Radboud University Nijmegen, The Netherlands)
In knowledge management (KM), one perspective is that knowledge resides in individuals who interact in groups. Concepts as communities-of-practice, knowledge network...
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| 140. |
Reed E. Nelson (Southern Illinois University, USA), H.Y. Sonya Hsu (Southern Illinois University, USA)
Social networks—the sets of relations that link individuals and collectives—have implications for the speed and effectiveness with which knowledge is created and dis...
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| 141. |
Frada Burstein (Monash University, Australia), Henry Linger (Monash University, Australia)
In modern organizations, the major role of knowledge management is supporting knowledge work. The concept of knowledge work assumes not only task performance, but al...
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| 142. |
Phillip Ein-Dor (Tel-Aviv University, Israel)
Knowledge management has become a major application of information technology (IT) and a major focus of IT research. Thus, it becomes increasingly important to under...
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| 143. |
Daniel W. Gillman (Bureau of Labor Statistics, USA), Frank Farance (Farance Inc, New York, NY, USA)
Almost every organization, public or private, for profit or non-profit, manages data in some way. Data is a major corporate resource. It is produced, analyzed, store...
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| 144. |
As the world becomes a globalised economic network, cross-country knowledge transfer is an emerging phenomenon. It happens not only through Multi-National Corporatio...
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| 145. |
Sue Newell (Bentley College, USA)
Knowledge integration is a process whereby several individuals share and combine their information to collectively create new knowledge (Okhuysen & Eisenhardt, 2002)...
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| 146. |
Sajjad M. Jasimuddin (University of Dhaka, Bangladesh, and University of Southampton, UK), N.A.D. Connell (University of Southampton, UK), Jonathan H. Klein (University of Southampton, UK)
It is generally recognized that Walsh and Ungson (1991) “provided the first integrative framework for thinking about organizational memory” (Olivera, 2000, p. 813)....
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| 147. |
David Croasdell (University of Nevada, Reno, USA), Y. Ken Wang (Washington State University, USA)
David Skyrme (1999) has observed that knowledge workers exploit knowledge generated from business activities and turn it into business opportunities. Technical infra...
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| 148. |
Tom Butler (University College Cork, Ireland), Ciaran Murphy (University College Cork, Ireland)
It is widely believed that knowledge work is a relatively new phenomenon and that it constitutes the main form of activity in post-industrial organizations. While th...
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| 149. |
Alfs T. Berztiss (University of Pittsburgh, USA)
The business reengineering movement has left two lasting benefits: One is the identification of an organization as a set of processes (Davenport, 1993); the other is...
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