What is User Focus

The quantity and diversity of information available from public government sources is now quite large. Most people associate governmental information exclusively with prescriptive information such as laws and regulations. However, governments, especially local ones, are using the Web to provide a number of services that are mainly informative and aim at improving the quality of life of citizens and at promoting the local community, for example job placement services, tourist information, and so forth. Finally, government e-services available to citizens represent one of the most frequent and critical points of contact between public administrations and citizens. In addition to common services such as ID cards and permits, e-services represent the only practical way of providing incentives and support to specific classes of citizens.