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What is Kano Needs Model

Chapter 197

Encyclopedia of Business Analytics and Optimization

Derivation of successful results from use of six sigma and lean methods relies on careful elaboration of stakeholder needs. The Kano model differentiates such needs into three categories: dissatisfiers, satisfiers, and delighters.

Published in Chapter:

Six Sigma Innovation and Design

Rick Edgeman (Aarhus University, Denmark)

Source Title: Encyclopedia of Business Analytics and Optimization

Copyright: © 2014 |Pages: 11

DOI: 10.4018/978-1-4666-5202-6.ch197

Full Text Chapter Download: US $37.50 Add to Cart

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