Stephen Burgess

Local governance occurs where a local government gives citizens a say in things that really matter to them, and e-governance initiatives provide electronic means to enable...

These days, small businesses typically have a web presence beyond their own website, employing the services of other online providers to host details of their businesses and...

This chapter introduces mobile technology and discusses its emergence in the tourism industry. As has been the case with other Information Communication Technologies (ICTs)...

ICT has been used in medical General Practice throughout Australia now for some years, but although most General Practices make use of ICT for administrative purposes such as...

These days, small businesses typically have a web presence beyond their own website, employing the services of other online providers to host details of their businesses and...

This chapter theorizes the development of a conceptual ERP adoption model, applicable to midsize businesses. The general business factors associated with ERP implementation along...

In this chapter we revisit some portal research we conducted in Bangladesh and in Australia, the data collection of which was conducted in the early 2000s. We then investigate...

This research investigated the website use of Australian accounting practices in metropolitan Melbourne, Australia in the period 2006-2010. This occurred through an investigation...

The term Web 2.0 was coined around 2004 and was used to describe more interactive types of websites developed after the dot-com crash. An important characteristic of Web 2.0...

This chapter theorizes the development of a conceptual ERP adoption model, applicable to midsize businesses. The general business factors associated with ERP implementation along...

ICT has been used in medical General Practice throughout Australia now for some years, but although most General Practices make use of ICT for administrative purposes such as...

This article reports on a study involving analysis of the Web sites of 100 accounting practices located in Melbourne, Australia, and subsequent interviews with twenty practices....

Over the past several years, a great deal of research has been devoted to the use of information technology by small businesses. One technological tool now used to boost company...

This article reports on a study involving analysis of the Web sites of 100 accounting practices located in Melbourne, Australia, and subsequent interviews with twenty practices....

Sport plays a major part in the Australian psyche with millions of people participating every year. However organised sport at the local or social level in Australia relies on...

Over the last decade there has been a great deal of research into the use of Information and Communication Technologies (ICTs) in small businesses. More recently, this research...

Whilst writing this book it has become apparent to us that small businesses face numerous challenges and issues when they are considering their Web presence. In fact, although we...

The new global economy has resulted in the availability of unprecedented opportunities for small business. ICTs in particular have contributed to the underpinning of a...

In the previous chapter we highlighted the importance of planning for an effective Web presence. In fact, the existence of a disciplined planning approach is seen as an enabler...

The purpose of this chapter is to discuss how a small business decides upon its Web presence strategy and then determines what features will make up the content of its Web...

In earlier chapters we discussed the need to link Web presence strategy with anticipated small business direction and motivations - where this strategy would invariably be...

This is the most technical of the chapters in this book. It is centred on Website design and is the only chapter in the book where we exclusively refer to Website rather than Web...

There are literally millions of businesses with a Web presence on the Web and more and more being added every day, all competing to attract customers. Building a Website without...

The initial idea behind this chapter was to expand on the issue of security, predominantly in relation to ensuring that a small business operator would be confident that not only...

This chapter examines the notion of how the success of a small business Web presence can be assessed. In doing so, there is initially a discussion of how a small business could...

This chapter serves to raise an awareness of some of the more cutting edge Internet innovations and applications that may become viable and useful to the small business operator...

This Appendix provides a brief overview of our PhDs - all of which involved research into small business adoption and use of ICT and Internet technologies. In effect, we felt...

Just because e-commerce technologies seem like useful tools that may assist a small to medium enterprise (SME) do its business better, it does not necessarily follow that these...

This article examines the main drivers and barriers facing small business owner/managers in the manner in which they use information and communications technologies (ICTs) within...

This article investigates the evolution of two different types of Web portals, one in Bangladesh and the other in Australia. The initial data collection was conducted in the...

This article discusses some of the recent trends in relation the role that electronic commerce can play in business-to-consumer (B2C) relations, including the importance of...

For many years, information technology (IT) has been used to find ways to add value for customers to entice them to purchase the products and services of a business. Many...

Since the mid-1990s, there have been many claims that the Web has become the new paradigm for teaching. However, most academics do not use the Web as a replacement for teaching...

This case examines the implementation and maintenance of Web sites by six “backpacker” establishments in the city of Melbourne on the south coast of Australia. Specifically, the...

The application of Internet technologies towards distance education is widely discussed in the literature. This case applies Porter’s “added value” theory relating to the use of...

Adoption of a new technology cannot be automatically assumed. The implementation of an e-commerce system in a small to medium enterprise (SME) necessitates change in the way the...

A portal is a special Web site designed to act as a gateway to give access to other related sites (Tatnall 2005b). It is often used as a base site that users will keep returning...

Just because e-commerce technologies seems like useful tools that may assist a small to medium enterprise (SME) in doing its business better, it does not necessarily follow that...

This article examines the main issues and challenges facing small business owners and managers in the manner in which they use information technology and Internet technologies...

For many years, information technology (IT) has been used to find ways to add value for customers to entice them to purchase the products and services of a business. Many...

Just because e-commerce seems like a useful tool that may assist a small to medium enterprise (SME) do its business better, it does not necessarily follow that it will be adopted...

This chapter examines the role that the Asia Pacific Economic Cooperation (APEC) has played in setting government policy to encourage increased trade by SMEs. A study of six...

The importance of Web portals to small business has increased considerably in recent years. There are many different types of portals, but this chapter examines the use of...

Since the mid-1990s, there have been many claims that the Web has become the new paradigm for teaching. However, most academics do not use the Web as a replacement for teaching...

This chapter discusses a model that has been set up to assist small businesses in the decision-making processes associated with setting up a Web site by which they can interact...

How should a small business decide whether and in what ways to use Web technology for interactions with customers? This case describes the creation of a practical decision...

How should a small business decide whether and in what ways to use Web technology for interactions with customers? This case describes the creation of a practical decision...

In many countries, small businesses comprise over 95% of the proportion of private businesses and approximately half of the private workforce, with information technology being...

Research into the use of information technology (IT) in small businesses is extremely diverse. It encompasses the many different characteristics of small businesses, including...