Anteneh Ayanso

Anteneh Ayanso is an Associate Professor of Information Systems at Brock University. He received his PhD in information systems from the University of Connecticut and a MBA from Syracuse University. He is also certified in Production and Inventory Management (CPIM) by APICS. His research interests are in data management, business analytics, electronic commerce, and electronic government. His current related studies include topics such as search engine advertising, the role of social media technologies and applications in the commercial as well as public sector, and methods for profiling and measuring ICT positions and e-government readiness of world nations. He has published many articles in leading journals such as European Journal of Operational Research, Decision Sciences, Decision Support Systems, Journal of Database Management, Communications of the AIS, International Journal of Electronic Commerce, Journal of Computer Information Systems, Government Information Quarterly, AIS Transactions on Human-Computer Interaction, Information Technology for Development, and in proceedings of major international conferences in information systems and related fields. He currently serves as editorial review board member of the Journal of Database Management, International Journal of Convergence Computing, and International Journal of Electronic Commerce and regularly reviews articles for many leading journals in information systems and related fields.

Publications

Examining the Evolution of E-Government Development of Nations Through Machine Learning Techniques
Niguissie Mengesha, Anteneh Ayanso. © 2021. 23 pages.
Several initiatives have tried to measure the efforts nations have made towards developing e-government. The UN E-Government Development Index (EGDI) is the only global report...
Social Media Use in the Public Sector
Anteneh Ayanso, Darryl Moyers. © 2020. 23 pages.
With advances in the Internet and its associated technologies, more and more governments and their public service agencies are embracing social media as a key channel of...
Profiles and Evolution of E-Government Readiness in Africa: A Segmentation Analysis
Niguissie Mengesha, Anteneh Ayanso, Dawit Demissie. © 2020. 23 pages.
E-government has been one of the top government strategies in recent years. Several studies and projects have attempted to understand the scope of e-government and the...
Business and Technology Trends in Social CRM
Anteneh Ayanso. © 2019. 15 pages.
Social media technologies have transformed the traditional CRM applications landscape in many ways. Apart from extending the traditional customer touch points, social media...
Exploring Insurance and Natural Disaster Tweets Using Text Analytics
Tylor Huizinga, Anteneh Ayanso, Miranda Smoor, Ted Wronski. © 2017. 17 pages.
This study explores twitter data about insurance and natural disasters to gain business insights using text analytics. The program R was used to obtain tweets that included the...
Analytics and Performance Measurement Frameworks for Social Customer Relationship Management
Anteneh Ayanso, Derek Visser. © 2016. 29 pages.
This chapter provides an overview of the analytics and performance measurement frameworks for social customer relationship management (SCRM). Based on a review of academic...
Business and Technology Trends in Social CRM
Anteneh Ayanso. © 2015. 15 pages.
Social media technologies have transformed the traditional CRM applications landscape in many ways. Apart from extending the traditional customer touch points, social media...
Social Media Use in the Public Sector
Anteneh Ayanso, Darryl Moyers. © 2015. 23 pages.
With advances in the Internet and its associated technologies, more and more governments and their public service agencies are embracing social media as a key channel of...
Harnessing the Power of Social Media and Web Analytics
Anteneh Ayanso, Kaveepan Lertwachara. © 2014. 305 pages.
Social media has opened several new marketing channels to assist in business visibility as well as provide real-time customer feedback. With the emergence of new internet...
Marketing Meets Social Media: Classification and Evolution of Internet Marketing
Anteneh Ayanso, Kaveepan Lertwachara, Brian Mokaya. © 2014. 28 pages.
In Internet marketing, organizations leverage the Internet and related technologies to promote themselves, their products, their services, and their brands. In virtually all...
Analytics and Performance Measurement Frameworks for Social Customer Relationship Management
Anteneh Ayanso, Derek Visser. © 2014. 29 pages.
This chapter provides an overview of the analytics and performance measurement frameworks for social customer relationship management (SCRM). Based on a review of academic...
Law and Technology at Crossroads in Cyberspace: Where Do We Go From Here?
Anteneh Ayanso, Tejaswini Herath. © 2014. 21 pages.
Historical incidents have taught organizations several key lessons on computer crimes. The complexity of the current technology environment dictates that no one mechanism can...
Analytics and Performance Measurement Frameworks for Social Customer Relationship Management
Anteneh Ayanso, Derek Visser. © 2014. 28 pages.
This chapter provides an overview of the analytics and performance measurement frameworks for social customer relationship management (SCRM). Based on a review of academic...
Social CRM: Platforms, Applications, and Tools
Anteneh Ayanso. © 2013. 19 pages.
This chapter provides an overview of social customer relationship management (CRM) and explores the Web-based platforms that provide social CRM solution in software as a service...
Law and Technology at Crossroads in Cyberspace: Where Do We Go From Here?
Anteneh Ayanso, Tejaswini Herath. © 2012. 21 pages.
Historical incidents have taught organizations several key lessons on computer crimes. The complexity of the current technology environment dictates that no one mechanism can...
The Role of Social Media in the Public Sector: Opportunities and Challenges
Anteneh Ayanso, Darryl Moyers. © 2012. 22 pages.
Social media is promising new opportunities across a broad spectrum of public services. As the Internet and its ubiquitous applications extend globally, an increasing number of...
Social CRM: Platforms, Applications, and Tools
Anteneh Ayanso. © 2012. 20 pages.
This chapter provides an overview of social customer relationship management (CRM) and explores the Web-based platforms that provide social CRM solution in software as a service...
Cost Modeling and Range Estimation for Top-k Retrieval in Relational Databases
Anteneh Ayanso, Paulo B. Goes, Kumar Mehta. © 2011. 21 pages.
Relational databases have increasingly become the basis for a wide range of applications that require efficient methods for exploratory search and retrieval. Top-k retrieval...
New Technology and Implications for Healthcare and Public Health: The Case of Probabilistic Record Linkage
Gulzar H. Shah, Kaveepan Lertwachara, Anteneh Ayanso. © 2010. 19 pages.
In this chapter, the authors provide a review of recent developments in probabilistic record linkage and their implications in healthcare research and public health policies....
Record Linkage in Healthcare: Applications, Opportunities, and Challenges for Public Health
Gulzar H. Shah, Kaveepan Lertwachara, Anteneh Ayanso. © 2010. 19 pages.
Recent years have witnessed the development of new record linkage technologies that are increasingly being used for data integration in various application settings. The authors’...
A Cost-Based Range Estimation for Mapping Top-k Selection Queries over Relational Databases
Anteneh Ayanso, Paulo B. Goes, Kumar Mehta. © 2009. 25 pages.
Finding efficient methods for supporting top-k relational queries has received significant attention in academic research. One of the approaches in the recent literature is...
Journal of Database Management (JDM)
Keng Siau. Est. 1990.
The Journal of Database Management (JDM) publishes original research on all aspects of database management, systems analysis and design, and software engineering. The primary...