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About Us

Fred Amankwah-Sarfo

Fred Amankwah-Sarfo is a highly accomplished professional in the field of Information Systems, recognized for his extensive academic achievements and leadership roles within academic and research circles. Education: Dr. Amankwah-Sarfo earned his Doctor of Philosophy (Ph.D.) in Information Systems from the University of Ghana. During his doctoral studies from September 2016 to December 2020, he exhibited exceptional dedication and leadership as the President of the Doctoral Researchers Association of Ghana. His commitment extended to various societies, including the Association of Information Systems, where he actively participated and contributed to the academic community. Additionally, he completed a Doctoral Certificate in Leadership Skills and Career Development for the Emerging Scholar from the Pan African Doctoral Academy in 2017, further enhancing his expertise in leadership and career development. Earlier in his academic journey, Dr. Amankwah-Sarfo pursued a Master of Business Administration (MBA) in Management Information Systems at the University of Ghana, graduating between 2005 and 2007. He laid the foundation for his academic pursuits with a Bachelor of Science (BSc) in Business Administration and Management, General, obtained from the same institution between 2000 and 2003.

Publications

Investigating the Service Quality of Chatbots on Telecom Service Providers' Websites and Apps

The study sought to investigate the service quality of chatbots on telecom service providers' websites and apps. The research model was based on an integration of the...

Examining the Task - Technology Fit of ChatGPT for Healthcare Services

The study sought to examine the task-technology fit of ChatGPT for healthcare services. The research model was based on an integration of the task-technology fit (TTF) model and...