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About Us

Zahir Sayed

Zahir Sayed is currently employed as an Operations Specialist in the Public service industry in South Africa. I have graduated with a PhD, Masters of Commerce and Postgrad Diploma in Leadership and Management from University of KwaZulu Natal, and a Bachelors degree from Durban University of Technology.

Publications

Emotional Intelligence and Leadership: A Case Study in the Service Industry

The service division of an organisation is vibrant and unique and is always the first point of entry for a customer. As a result, workers in customer service environments must be...

Design Thinking as a Strategic Lever in Promoting Tourism in KwaZulu-Natal, South Africa

The tourism industry in South Africa is viewed as the most significant potential engine of economic growth and employment creation among all industrial groupings. The...