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Gamification is the use of game mechanics and experience design to digitally engage and motivate people to achieve their goals (Burke, 2014). Through gamification not only can we create a mindset that encourages students to try new things, to not be afraid of failing (Chung-Ho & Ching-Hsue, 2013), but also students can engage in enjoyable experiences for a learning purpose. The gamification of learning is an educational approach to motivate students to learn by using video game design and game elements in learning environments. Gamification is today considered as an essential driver of innovation in the educational domain, and thus it is important to understand how serious games can be best designed and used as an organizational learning environment (Boughzala, Michel & de Freitas, 2015). Serious games are aimed at a population that is familiar with online games, particularly Generation Y, who are more playful, outgoing, major consumers of training and coaching, and cannot be recruited in the same way as previous generations (Morley, Figueiredo, Baudoin & Salierno,2013; Twenge, Campbell, Hoffman & Lance, 2010). The advantage of serious games as a learning tool mainly relies on their ability to balance entertainment, interactivity, and replay ability of the typical games with the learning objectives of a specific educational goal.
In education, game-based learning is a motivating factor, as games are often attractive for their rules, reward systems, and environments (Prensky, 2005). Gamification is the use of game mechanics and experience design to digitally engage and motivate people to achieve their goals (Burke, 2014). Through gamification we create a mindset that encourages students to try new things, to not be afraid of failing (Chung-Ho & Ching-Hsue, 2013), and it also allows them to engage in enjoyable experiences for the purpose of learning. From this perspective, gamification appears as the use of game mechanics in environments and applications that are not playful to generate and transfer knowledge, thus enabling the development of competencies in human talent; it is related to decision-making activities. At the same time, games have become a very useful tool to bring in knowledge management from the practice of simulated environments in the context of various knowledge fields (Deterding, Dixon, Khaled & Nacke, 2011; Deterding, Sicart, Nacke, O'Hara & Dixon, 2011; Morford, Witts, Killingsworth & Alavosius, 2014; Yamabe & Nakajima, 2012).