A Multivariate Statistical Assessment of the Level of Use of Information Systems in the Public Sector Services in Greece in Order to Oppose Bureaucracy

A Multivariate Statistical Assessment of the Level of Use of Information Systems in the Public Sector Services in Greece in Order to Oppose Bureaucracy

Odysseas Moschidis (Department of Business Administration, University of Macedonia, Thessaloniki, Greece) and Jason Papathanasiou (Department of Business Administration, University of Macedonia, Thessaloniki, Greece)
DOI: 10.4018/ijoris.2014010102
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Abstract

Public sector bureaucracy is undoubtedly one of the major unfavorable factors that contradict the smooth economic development of Greece. Using information systems in management is indeed promoting decisively the improvement of the organization, the communication, the service processing time and generally speaking the modernization of the Public Administration; leading to the fact that the level of proficiency of the employees in IS use is vital to the ever going fight against bureaucracy. This paper is about the study of the competence of the non IT specialists of the Greek public sector employees, who however use computers in their daily work, in subjects regarding the safe and sound use of Information Systems applications. The authors also studied the correspondence of the employees capabilities with variables like the experience, adequate knowledge of a second language, age and years of service; their interest in participating in IS training seminars is also recorded. The authors were based in data gathered with a structured questionnaire and the data analysis was conducted with multivariate analysis, correspondence analysis and hierarchical classification.
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Introduction

Greece is currently struggling with the implications of an economic crisis; the present government of the country has declared a number of countermeasures to reverse the effects of this crisis and one of them is to integrate ICT (Information and Communication Technologies) to as many sectors of the Public Services as possible; battling corruption in the public sector is another declared reason for adopting ICT. In order to promote IS (Information Systems) in Greece, a special Operational Program for IS (OPIS, www.observatory.gr, 2011) public participation is expected to increase. Studies about the e-government services targeting SMEs in Greece have already being published (Tzoumis et al., 2009).

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