A Technology Tool for the Analysis of the Logistical Process in Small Pharmacies

A Technology Tool for the Analysis of the Logistical Process in Small Pharmacies

Hilda Angélica Del Carpio Ramos (Universidad Nacional Pedro Ruiz Gallo, Lambayeque, Perú), Dante Alexander Mundaca Martos (Universidad Nacional Pedro Ruiz Gallo, Lambayeque, Perú), Pedro Antonio Del Carpio Ramos (Universidad Nacional Pedro Ruiz Gallo, Lambayeque, Perú), Walter Yoiber Castillo Facundo (Universidad Nacional Pedro Ruiz Gallo, Lambayeque, Perú) and Sergio Rafael Bernardo Del Carpio Hernández (Universidad Nacional Pedro Ruiz Gallo, Lambayeque, Perú)
Copyright: © 2019 |Pages: 17
DOI: 10.4018/JITR.2019100103

Abstract

The logistical process within small pharmacies constitutes a management weakness in the context of high competition. This article is aimed at analyzing the use of a simple, agile and low-cost technology to diagnose the initial situation of this logistical process. It is a qualitative non-interventional study, which dismisses statistical data and relies on the characterization of a unique variable. Five logistical processes and 41 procedures were analyzed in five local pharmacies. The results show that the current logistical process is indeed highly risky competitively. They also show that the use of affordable technology simplifies the analysis of logistical processes in favor of collaboration between small pharmacies and that diagnostic informatics technology is not meeting the needs of small organizations.
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Background

Previous international studies have explained different diagnosis models and techniques. Some of these studies are Process Management Model (González, 2015); Standardization Techniques (Sánchez, 2013); Improvement Standards in Management (Zepeda, 2012); Operations Management (Wolff, 2012); Re-engineering (Moreno & Parra, 2012); Business Process Modeling – BPMN (Barra, 2012); Continuous Improvement (Aguirre, 2012); MoProSoft tool (Palapa, 2012); Process-based management methodology (Carrasco, 2011); Flow Charts (Aguilar, 2011); Business Process Management System – BPMS (Gilart, 2010). Unfortunately, none of these studies describe how to implement the proposed models. Consequently, it is tough to figure out how to convert them into simple and inexpensive tools.

In Peru, Diaz & Vallejos (2015) used the process standardization tools from Del Carpio ERP Methodology to analyze and improve the risk management situation in a small exporting company. Other national background studies focus on tools such as Quality Management Manual and Balanced Scorecard (Águila, 2015); Warehouse Management System (Francisco, 2014); Economic Order Quantity EOQ and Kanban Card (Usco, 2013); Kaizen, Just In Time System and Operations Charts (Salas, 2013); Process Re-engineering and Process Management (Infante, 2013); SMED Set-up reduction (Álvarez & Jara, 2012); ISO 9001 2008 and Standard Management Manuals (Acosta & Galván, 2014); and Internal Control System (Murillo & Palacios, 2013).

Among the reviewed studies, only the Del Carpio ERP Methodology provides process analysis and a detailed explanation on how to implement a technology tool within a small company. The use of this methodology is the reason for the present investigation.

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